Manager Hospitality Services R30545 - Springfield, United States - Baystate Health
Description
Category(s): Trades/Engineering/Facilities, Facilities
Full Time / Part Time:
Full-Time
Shift:
First
Manager Hospitality Services
Reporting to the Senior Director of Hospitality, the incumbent is responsible for monitoring and ensuring excellence in the 24 hour day to day operations of Equipment Management Department.
The Manager provides direct oversight/ supervision and is fiscally responsible for both operational and capital budget, staffing, scheduling, evaluations and hiring with oversight.
Ensures BHS and site specific departmental adherence to compliance policies, and any and all applicable laws and requirements of regulatory agencies such as:Joint Commission, DPH and CDC. Coordinates all Quality Management /Performance Improvement activities in collaboration with the Directors, Professional staff and site specific management teams.
Sits on related system wide and site specific hospital committees, drives process improvement by leading employee teams and incorporating Lean/Six Sigma concepts, supports improved quality and operational efficiency, workplace and patient safety as well as staff development.
The manager's primary function will be to develop the Equipment Management Departments policy/procedures, budget and operational workflows. Examples of equipment included are beds, commodes, stretchers, Infusion pumps, isolation carts, IV poles and other equipment as identified. Manager will be responsible for vendor relationship relating to equipment and monitoring of contract terms.
The manager of Hospitality will work with the Senior Director of Hospitality to manage the Compass One partnership with emphasis on the Environmental Services and linen departments.
Responsibilities:
1) Operational Processes BHS
Monitors and ensures excellence in the BHS departmental and processes for the provision of quality products, process efficiency and workflow, and standardization to meet the needs of the customers.
2)
Financial Growth and Stewardship:
The Manager is accountable to manage within budget as evidenced by metrics. Establishes expectations with and holds direct reports and staff accountable for efficient standardized processes. Responds to budget variances in a proactive timely manner. Use data analysis to make recommendations on capital purchases.
3) Leadership and Human Resources
Promotes the philosophy, core values, vision, operating principles and behaviors of Baystate Health and are applied within the department and units.
4) Collaboration
Creates and maintains an environment supporting trust, respect, integrity, communication and collaboration. Creates opportunities for multidisciplinary forums in order to problem solve and facilitate planning. Represents Hospitality Services on committees and meetings as assigned. Maintains collaborative interdepartmental relationships and open communication with all customer groups.
5) Management of the Environment
The Manager is responsible for development of strategies for process improvement. Monitors and creates policies and procedures that align with process improvement. Analyzes and follows through on all operations issues ensuring effective resolution. Assess customer needs and structure services provided to meet those needs. Establishes an ongoing plan for equipment management including repairs and maintenance in accordance with manufacturers' guidelines.
6) Works with Microsoft Office, Teletracking and Awarepoint. Manager will be required to learn other sofuired tware as needed.
Required Work Experience:
1) 5 years management experience in Hospitality or related field.
2) 3 years in Environmental Service management.
Preferred Work Experience:
1) Budget development.
2) Microsoft Office Intermediate Level.
3) Six Sigma experience.
Skills and Competencies:
1) High level interpersonal skills.
2) Excellent written and verbal communication sk
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