School Operations Coordinator - Newark, United States - Kipp

Kipp Newark, United States

3 weeks ago

Description

Company DescriptionAbout KIPP New JerseyKIPP New Jersey is part of the nationally recognized "Knowledge Is Power Program" network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life.

In 2002, KIPP New Jersey first opened its doors in Newark's South Ward as a single class of 80 fifth graders and has since grown to educate 7,035 students in grades K-12 across 15 schools in Newark and Camden.

More than 90% of KIPP New Jersey students currently qualify for free or reduced meals.

By 2025, KIPP New Jersey will have fifteen schools in Newark and five in Camden providing a world-class education to over 10,300 students.

To learn more, visit DescriptionHere' what you should know:
The School Operations Coordinator plays a critical role in delivering excellent communication and customer service to families and visitors.

The School Operations Coordinator is the first face many parents, students, and community members see when they walk into a building, and create a warm and inviting atmosphere in our main office.

They also play a critical role in smooth and safe school operations as a key executor of operations priorities.

Here's what you'll be doing:

Outcomes3.0 or higher average annual score on Ops EKG based on network prioritiesXX% average daily attendance and less than X% chronic absenteeism 100% of students registered and enrolled by start of school year and enrollment targets maintained throughout the school year 100% of visitors sign into school securely and are given badge/sticker85% or higher on TNTP Insight Survey question: my school has established systems that ensure families are well-informed about the school.

Key Behaviors & ActivitiesPerform administrative responsibilities including answering door buzzers and phone calls, directing callers to the appropriate person or school, taking messages, and relaying messages to all entitiesGreet visitors, determining their needs and providing accurate information or connecting them with the appropriate stakeholder Maintain visitor management system, including administrative views, supporting families with using the kiosk, maintaining supplies, auditing rosters, and escalating any issues as needed Handle family concerns and questions in a prompt and appropriate manner, and escalate when necessaryAct as a strong, positive day-to-day interface with the school community, representing our values, mission, and philosophy at all timesSupport school-wide communication efforts including maintaining front office fliers and supporting preparation and distribution of schoolwide communicationsMaintain accuracy of information systems including contact information, attendance, early and late pickup, bus ticket tracking, and owns dismissal changes and communication of this information to stakeholder, as relevant Receive mail and deliveries and ensures items are appropriately distributedContribute to school-wide events, projects, and responsibilities of the operations team Maintain a clean, organized and well-functioning office environmentContribute to school readiness for the start of the school year and throughout key school operations milestones throughout the year Participate in operations team and school-wide work towards attendance priority, including attendance calls, data review, communication, and planning Maintain workroom and office technologyMay contribute to Tier 1 Technology supportCollect enrollment compliance paperwork, including health, residency, and household income surveys alongside other members of the operations team Maintain student files Contribute to school-wide enrollment work, including family calls, intent to enroll, registration, open housesInventory, purchase, and restock teacher supply bins and workroom suppliesParticipate in school-wide systems, such as arrival, meals, and dismissal Qualifications

Must Haves:
SkillsExcellent organizational and communication skills (both written and oral)High proficiency in Microsoft Office, Google Suite, and keyboardingAbilitiesPerform duties with a high degree of professionalism, customer-service, and positive energyCan work with a team on collaborative projectsRemain calm, flexible, and solutions-oriented in high-stress situations, competing priorities, and external pressures Do whatever it takes to ensure our teaNice-to

HavesPrevious experience in a customer service oriented rolePrevious experience in an educational or non profit settingProficiency in Spanish; may be considered a "must have" depending on population servedBilingual proficiency in other languages represented in populationBachelor's degreeAdditional InformationCompensation & BenefitsIn addition to a competitive salary, KIPP NJ offers a full comprehensive benefits plan, including health care, retirement, a school laptop, and transportation benefits for TEAMmates commuting into New Jersey from the New York City area.

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