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    Customer Experience Specialist - Cincinnati, United States - Protective Industrial Products

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    Description
    Job Description Job Description Job SummaryThis position is responsible for providing day-to-day support for the PIP/WCPG business functions.

    Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and problem resolution.

    Essential FunctionsResponsible for managing the order process in an accurate and timely manner for customer contractsResponsible for driving and identifying opportunities for continuous improvementUtilize EDI for order processingLiaises with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc.

    to problem-solve both internal and external customer issuesIdentifies customer needs and provides a high level of customer satisfaction.

    This may include communication and correspondence to customersContributes to a positive team environment through the achievements of team objectives and measurements.

    Assists team members as neededProvides backup-support where additional coverage is neededCompletes other duties as assignedCore Skills & Competency Requirements1-3 years of related experienceSolid written and oral communication skillsEDI order processing knowledgeExcellent time management and organizational skillsGood interpersonal skillsAbility to work on multiple tasks simultaneously and work across a matrixed organizationStrong attention to detailDemonstrated analytical and problem-solving skillsSuperior customer service skills#J-18808-Ljbffr


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    Job Description Job Description Job SummaryThis position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenanc ...


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    Job Description · Job DescriptionJob Summary · This position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account mainte ...


  • Protective Industrial Products Cincinnati, United States

    Job Description · Job Description · Job Summary · This position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account m ...


  • Protective Industrial Products Cincinnati, United States

    Job Description · Job Description · Job Summary · This position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account m ...


  • Protective Industrial Products Cincinnati, United States

    Job Description · Job DescriptionJob Summary · This position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account mainte ...


  • Protective Industrial Products Cincinnati, United States

    *Job Summary* · This position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and ...


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