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    CRM Strategy and Operations Manager, SMB Monetization Strategy - New York, United States - Tik Tok

    Tik Tok
    Tik Tok New York, United States

    1 week ago

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    Description
    Responsibilities

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

    Why Join Us
    Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

    Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

    To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

    Status quo? Never. Courage? Always.
    At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
    Join us.

    The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth.

    We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.


    The Global CRM Product Operations and Strategy Specialist will play a critical role in driving CRM product adoption focused on tooling scalability, effectiveness and efficiency.

    This role will work with cross-functional teams to identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business.


    Responsibilities:

    • Define, build and lead global crossfunctional programs to deliver endtoend solutions that enable commercial insights development and delivery via online systems & practices
    • Apply an outside in and inside out insights, advocate in driving system and feature development by engaging best practice approach
    • Analyze and evaluate key aspects of the business process and tooling; identify global and regional improvement opportunities and make recommendations to senior management based on business cases while aligning with system and tooling teams to eliminate process gaps
    • Gather business feedback related to system and tooling needs, prioritize business asks and shape roadmap to drive efficiency and effectiveness
    • Own business requirements documentation (BRD) related to system and tooling needs, oversee system/tooling GTM execution, UAT testing, signoff and enablement
    • Act as SME for partner teams when it comes to system, tooling and process design
    • Own business communications related to system/tooling GTM execution and enablement, maintenance of documentation, system and tooling expertise
    • Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations
    Qualifications


    Minimum Qualifications:

    • Bachelor degree is a minimum, preferably in Management Information Systems (MIS) or a related field
    • 3+ years of experience in operations, CRM, product or program management role within a fastpaced technology company
    • Experience developing product, operational or systemsrelated strategies for a global or multinational sales organization
    • CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels

    Preferred Qualifications:

    • Passion and experience leading functional initiatives, with proven track record in taking projects from inception to execution and results.
    • Strong problemsolving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership
    • Strong written and verbal communication skills, with a track record of presenting to senior management and stakeholder management
    • Expert in process design and documentation, optimization and GTM execution
    • Is a selfstarter and has the ability to work independently, multitask and adapt to changing priorities
    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

    To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

    We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

    If you need assistance or a reasonable accommodation, please reach out to us at
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