- Position: IT Support Specialist
- Position type: Full-Time-On-site
- Language: Local and English ( Native or Professional)
- Location: Santa Clara, California, United States
- Required Skill: EUC, Desktop, Network, servers, HW, Wifi.
- Network Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
- The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
- Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
- Providing fault analysis to customers various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
- Ideal candidate should have 2-3 years experience in Windows Desktop support.
- Position Responsibilities and Functions
- Providing fault analysis to customers various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
- The ideal candidate should have 2-3 years experience in Windows Desktop support.
- The roles and responsibilities and requirement for Voice engineer:
- L2 and L3 Support for all voice related issues
- Resolves/close assigned tickets within agreed SLA.
- Maintain all PBXs, Avaya, Cisco, Nortel, etc.
- Manage and configure all Adds, Moves and Changes.
- Troubleshoot and resolve all PBXs issues.
- Maintain all Analog lines, PRIs, all Microsoft Teams voice lines, all Genesys voice lines, 800 numbers.
- Troubleshoot, open, and manage all tickets with Telco for issues and outages.
- Genesys Pure cloud: setup users, call queues, call routing, port numbers, built Architects, Setup SMS, Email, CRM. Screen recordings.
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
- Performs other duties as assigned.
- Avaya Engineer - Expert knowledge.
- Genesys Pure Cloud Admin - Expert knowledge
- Microsoft Teams Voice Admin Expert knowledge
- Strong Knowledge and experience of LAN and WAN networks
- Strong Knowledge and experience of VOIP and SIP Protocols
- Bachelors degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help-desk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLAs.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
- In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
- Exceptional technical and troubleshooting skills
- Excellent written and verbal communications skills.
- Comfortable operating in a fast-paced environment with minimal supervision.
- Candidate must be legally authorized to work in USA without any need of Visa Sponsorship.
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Information Technology Specialist - Santa Clara, United States - AVASO Technology Solutions
Description
About Us:
AVASO Technology Solutions is currently seeking a IT Support Specialist with a passion for the IT area.
As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the worlds largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website:-
Job Summary :
Job Description:
We are currently seeking IT Support Specialist for Santa Clara, California, United States -Full-Time On Site Support.
Job Description
Technical Skills Requirement:
Candidate Required Minimum Qualifications& Skills:
Skills & VISA Requirements:
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