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    infra technology specialist - Santa Clara, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Santa Clara, United States

    3 weeks ago

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    Description
    Job Title: INFRA TECHNOLOGY SPECIALIST

    Location: Santa Clara, CA - Day 1st onsite

    Duration: Contract

    Job Description

    Required Skills: Webcast

    Other skills requested: Collaboration-Microsoft Teams, Collaboration-Microsoft Yammer Shift Day 9 AM TO 6 PM

    Roles & Responsibilities
    • Monitor CDD-Collaboration and CDD-MS Teams channel.
    • Answer quick questions posted by end users on slack.
    • Test/provide quick fixes or how to users on Slack and MS Teams.
    • SME on WebEx and Zoom testing and verifying new features, report generation and managing access/accounts.
    • Take in request for new Zoom account, ask users the requirement and need for the account.
    • Provide quick training on how to use Zoom/Webex if needed.
    • Maintain the sheet that include all the users who have Zoom and Webex licenses for management review.
    • Run reports and work with WebEx or Zoom technical team if require solving any issues or clarification on features.
    • SME on working with Cisco and Microsoft on WebEx, MS Teams issues and escalations.
    • Work with Microsoft technical support on escalations around MS Teams that could be related to call quality, features or how to.
    • Expert in providing MS Teams, WebEx and Zoom training to Executive admins and VIP support teams.
    • Managing Zoom accounts u ̈ Submitting feature requests, service tickets with Cisco, WebEx and MS Teams.
    • Creating FAQ for all collaboration tools.
    • Testing and articulating new features, converting them to FAQ and KB articles.
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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