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    Information Technology Specialist - Santa Clara, United States - AVASO Technology Solutions

    AVASO Technology Solutions
    AVASO Technology Solutions Santa Clara, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    About Us:

    AVASO Technology Solutions is currently seeking a IT Support Specialist with a passion for the IT area.

    As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.

    We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands.

    AVASO offers you an excellent growth opportunity with a strong global company and good money.

    Website:-

    Job Summary :

    • Position: IT Support Specialist- Desktop Support L2
    • Position type: Full-Time-On-site
    • Language: Local and English ( Native or Professional)
    • Location: Santa Clara, California, United States
    • Required Skill: EUC, Desktop, Windows and MAC End Points ,Network, servers, HW, Wifi.,

    Job Description:

    We are currently seeking IT Support Specialist- Desktop Support L2 for Santa Clara, California, United States -Full-Time On Site Support.

    Job Description:

    • Responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
    • Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.

    Key Responsibilities:

    Technical Proficiency: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.

    Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.

    Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.

    Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory

    Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.

    Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.

    Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.

    Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.

    IT Inventory: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies

    Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.

    Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.

    Experience: Minimum 5 to 7+ years of experience as a Desktop Support Engineer

    Skills & VISA Requirements:

    • Exceptional technical and troubleshooting skills
    • Excellent written and verbal communications skills.
    • Comfortable operating in a fast-paced environment with minimal supervision.
    • Candidate must be legally authorized to work in USA without any need of Visa Sponsorship.
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