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    Desktop Support Analyst - New York, United States - 24 Seven Talent

    24 Seven Talent
    24 Seven Talent New York, United States

    4 weeks ago

    24 Seven Talent background
    Retail
    Description

    Location: onsite - New York, NY

    Duration: 6 month contract

    Pay: $29.33/hr

    We are partnering with a global cosmetics giant to hire on an IT Desktop Analyst to provide IT support onsite and over the phone for all company locations.

    Responsibilities include, but are not limited to:


    • Troubleshoot hardware and software issues courteously and expeditiously


    • Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.


    • Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution


    • Install basic PC software applications (MS Office, Citrix, etc)


    • Stage and configure new and existing desktops/laptops/peripherals


    • Act as first and second level support for computer upgrades and installations


    • Assist in hardware and software asset management


    • Assist in the hardware warranty repair process


    • Participate in continuous development of problem solving techniques, and the creation of more efficient support methods.


    • Must be proficient in PC and MAC.


    • Provide meeting support.


    • Performs other related as assigned.

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