- Analyze, address, and resolve incidents, service requests, and information requests related to application software, hardware, networking, and infrastructure.
- Log and track all incidents, service requests, and information requests in the ServiceNow Ticketing system from identification through resolution.
- Create a positive customer support experience by deeply understanding problems, providing timely resolution or escalation, communicating progress effectively, and maintaining a professional attitude.
- Notify users of loaner asset availability, log user asset requests, set up assets, clean loan assets on return, and return assets to the physical and data pool.
- Set up conference rooms and video conferencing meetings as requested.
- Image PC assets and manage PC assets, including user moves, new user setups, and departures.
- Provide testing and training support during general rollouts, software deployments, and hardware deployments.
- Offer capability and support to Information Systems during the planning, installation, and setup of software and hardware.
- Maintain confidentiality regarding all aspects of user care and employee information.
- Bachelor's Degree preferred.
- 3-4 years of relevant experience required.
- Proficiency in applications, operating systems, networking, desktop/device problem-solving, and customer service.
- Familiarity with legal applications and Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Visio, Access, Litera Innova, iManage, Foxit PDF Editor, Intapp (DTE Axiom), multiple browsers (Edge, Firefox, and Chrome), Metadact, and Change Pro Compare.
- Knowledge of VMware Horizon View and VDI.
- Strong understanding of Windows 10 OS elements and some familiarity with MAC X OS.
- Awareness of Windows Network functionality.
- Ability to collaborate with managers and employees at all levels in a collegial environment.
- Flexible problem solver, self-directed, and customer service-oriented.
- Strong written and verbal communication skills.
- Functional guidance for administrative support needs.
- Business-savvy individual with the ability to work at both operational and strategic levels.
- Deep understanding of video conferencing platforms, hardware, and software, including troubleshooting audio, video, and connectivity issues.
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Support Analyst
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Harris Computer Systems New York, United StatesSupport Analyst · Harris School Solutions - Remote · In this role, you will work closely with the Director of Client Services and be supported by a great team in providing exceptional customer service and development support. · This position is budgeted for a starting salary betw ...
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IT Support Analyst
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OptionMetrics New York, United States**Objectives** · Handle business-critical IT tasks and system improvements · Enable faster and smarter business processes and employee productivity · Research and evaluate emerging technologies, hardware, and software · **Responsibilities** · Install, configure, and support works ...
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IT Support Analyst
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automotiveMastermind New York, United States**What you will do**: · With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing challenges effectively. Your attention to detail and commitment t ...
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Premier Support Analyst
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Legal Support Analyst
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Premier Support Analyst
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The Walt Disney Company (Corporate) New York, United StatesWe are storytellers at Disney. We make the impossible happen. The Walt Disney Company is a leader in entertainment and technology worldwide. Walt had a passion for finding new ways to move audiences everywhere—a passion that still guides us in an enterprise that ranges from theme ...
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Onsite IT Support Analyst
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Solarus Technologies New York, United StatesSeeking Onsite IT Support Analyst for MSP · Ready to tackle tech challenges onsite? Join us As an IT Technician, you'll provide direct support to one of great clients, troubleshooting and innovating. If you thrive in fast-paced, client-focused environments, let's elevate IT toget ...
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Analyst - Administrative Support
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BMO US New York, United States151 W 42nd Street New York New York,10036 · BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets · **An ...
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Application Support Analyst
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Marex New York, United StatesMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core servi ...
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Underwriting Support Analyst
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QBE New York, United StatesPrimary Details · Time Type: Full time · Worker Type: Employee · The opportunity · This role will partner with specialized areas to drive innovation and efficiency, outline business solutions, identify resources, resolve complex business issues and reconcile accounts or commissio ...
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Desktop Support Analyst
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UNITY Systems New York, United States_**Hybrid role**_ · **Top Skills: Desktop Imaging, Deployments, End-User Support** · - Address potential systems issues in a proactive manner, resolving problems directly or working closely with support Engineers and other support groups whenever necessary. · - Responds to custom ...
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Underwriting Support Analyst
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QBE New York, United StatesPrimary Details · Time Type: Full time · Worker Type: Employee · Partner with specialized areas to drive innovation and efficiency, outline business solutions, identify resources, resolve complex business issues and reconcile accounts or commission statements to ensure compliance ...
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Desktop Support Analyst
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Techspace solutions New York, United States**Job Title : Desktop Support (Level 2)** · **Location : Midtown, NY (Onsite)** · **Duration : 12+ Months** · **Job description**: · - 2+ years of progressive experience in the desktop environment. · - Advanced knowledge and understanding of Windows desktop operating systems and ...
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Desktop Support Analyst
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ION Jersey City, United States**About Us** · DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categorie ...
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Analyst IT Support Cts
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JetBlue Airways Corporation Long Island City, United States**_______________________________________________** · **Position Title: Analyst IT Crewmember Technology Services Support (Mac Specialist) (LSC On-site)** · **_______________________________________________** · **Position Summary** · **Essential Responsibilities** · - Provides su ...
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Dedicated Client Support Analyst
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Klik Solutions, LLC Jersey City, United States: · Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, ...
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Legal Support Analyst, Entry-level W/public
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Metropolitan Transportation Authority New York, United States**Description** · **Job Title**: Computer Support Analyst Level 3 (TCU Represented) · **Deadline**: Open Until Filled · **Salary**:Level 3: Step 1: $69,092 Step 7: $98,703 · **Dept./Div**: MTA IT/ Office of IT Infrastructure & Operations · **Agency**: MTA Headquarters · **Locatio ...
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Platform Support Analyst-level 1
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Neptune Retail Solutions Jersey City, United StatesHeadquartered in Jersey City, NJ, Neptune Retail Solutions is the nation's premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital med ...
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Adaptation New York, United StatesWe are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. · **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. · **Shifts Available**: · **1. 11PM - 8AM Da ...
User Support Analyst - New York, United States - Silver Search Inc
Description
User Support Analyst - onsite NYC New York, NYSummary: We are seeking a highly motivated IT Support Specialist to assess, triage, research, and resolve incidents, service requests, and information requests spanning application software, hardware componentry, network configuration, and infrastructure. The successful candidate will play a key role in delivering exceptional customer support and maintaining the integrity of our IT systems. Please note the hours are 12-8pm EST and the work is onsite 5 days/week.
Essential Duties and Responsibilities:
Qualifications, Skills, and Competencies:
Salary and Benefits: The starting base salary range is $82,000 - $90,000, plus competitive benefits and bonus eligibility.