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    IT support analyst - New York, United States - Trigyn Technologies

    Trigyn Technologies
    Trigyn Technologies New York, United States

    2 weeks ago

    Default job background
    4-6 months (contract)
    Description

    Job Description:

    We are looking for an IT support analyst to join our IT department to support end-users in resolving technical problems.

    The responsibilities of the IT support analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations.

    A successful candidate will be able to provide exceptional customer service and perform user administrative responsibilities efficiently.

    Ultimately, the IT support analyst will be able to display excellent problem-solving skills and a solid knowledge of IT solutions.


    IT Support Analyst Responsibilities:

    • Perform analysis of root causes.
    • Develop checklists for reoccurring problems.
    • Develop recommendations for procedures to prevent problems.
    • Evaluate and resolve complex problems that arise.
    • Analyze and resolve computer hardware, software and network issues, repair user workstations, modify configurations, replaces faulty components, and rebuilds complete systems on a variety of platforms.
    • Perform user administrative tasks.
    • Working knowledge of network protocols, and hands on connectivity debugging experience.
    • Prioritizes and appropriately escalates issues to assure timely problem resolution. Carries out fact-finding and analysis of problems; determines most effective problem resolution
    procedures. Suggests, tests, implements, and evaluates solutions.


    • Coordinates and interacts with other teams within the department and functions as a liaison between our department and users to communicate end-user needs and ensure effective solutions are implemented.
    • Coordinates contact with vendors as needed to assist with support activities.
    • Maintains records of work activities and documents recurring, difficult, or complex problems; identifies trends, recommends solutions and resources.
    • Testing of new devices and ICT services for onboarding into UNHQ support landscape.
    • Attends training sessions, conferences, classes, and utilizes online resources to maintain and update skills and knowledge as necessary to keep current on relevant technologies.

    IT Support Requirements:

    • 3 years of experience in an end-user desktop support role.
    • Support and troubleshoot desktop, laptop, and other devices.
    • Support and troubleshoot wireless devices (Android and IoS)
    • Support of Wi-Fi issues and equipment
    • Advance knowledge of 0365 and managing Outlook client accounts.
    • Strong knowledge of Microsoft Office packages (at least Word, Excel and PowerPoint) with
    technically demonstrated abilities.


    • Strong understanding of Microsoft Azure Portal & Azure AD.
    • Strong technical background supporting MFA login and network issues.
    • Basic support of videoconferences and videoconferencing equipment
    • Working knowledge of specialized or non-standard equipment such as Smartboards, Surface Hubs, etc.
    • Ability to work independently.
    • Exceptional customer service skills.
    • Large enterprise work experience desired; should have provided Help Desk & LAN Support for at least 250 users.
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