Business Support Analyst - Manhattan, United States - Children's Aid

Children's Aid

Verified Company

Manhattan, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Executive Headquarters (117 West 124th St)

90,000-104,000

Position Summary
A key member of the Information Technology team reporting to the Director of Business Applications and working closely with) IT colleagues, vendors, and others.

Participates in new project efforts, software updates, new feature implementation, data management, reporting, and anything necessary or required to enhance the productivity and efficiency of Children's Aid.

Essential Duties

Understand and promote the organization's Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures
Participate in functional design and requirements/needs analysis

Prepare appropriate documents

BRD, Use Cases, Process Flows, UA test cases, Traceability Matrices, program, system, operational and Business user documentation as required
Participate in the design, development, and delivery of training programs and individual classes
Ensure new software, related fixes and/or enhancements are tested successfully by key Business/program areas and supporting IT areas.
Analyze and correct functionality problems. Identify new methods of improving performance and stability
Test fixes and perform postresolution followups to ensure problems have been adequately resolved
Record, track, and document the problemsolving process, including successful and unsuccessful decisions and actions taken, through to final resolution
Perform other duties as assigned

Minimum Qualifications

BS/BA in Business
Minimum 3 year's experience working with Applications and productivity tools in mid to large size organizations
Strong understanding of technology and its impact
Expertise with Visio, MS-Project, MS-Office, BA Methodologies and documentation including, use cases, Process flow, and UAT
Understanding of SDLC and project life cycle management, experience with reporting tools a plus
Experience with MS-SQL Server & SSRS reporting a plus

Equal Employment Opportunity (EEO) Statement

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination.

Children's Aid will not to tolerate discrimination, harassment or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law.

Children's Aid is committed to complying with applicable state and local laws governing non-discrimination in employment.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children's Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, or retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted.

Children's Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

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