- Provide direct customer support with professional interaction by responding to incoming requests for service, prioritizing urgency of calls, researching issues, and responding back to client in a timely manner.
- Assess and identify client software needs.
- Assist in testing of new and existing software.
- Plan and conduct training of end users.
- Assist with software installations.
- Perform accurate and appropriate system configuration for conversion of client data.
- Ensure that the Change Control Process is being followed for implementation of changes and upgrades on client test and production environments.
- Ability to travel 25% by car and/or plane, may include weekend travel. Ability to travel internationally is required for some positions. Current valid drivers license required.
- It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management, and based on the needs of the business.
- One or more years experience in customer service; customer service in technical support or telecommunications preferred.
- Strong computer skills required, including ability to effectively utilize Microsoft Office (Word, Excel, and Outlook) and Microsoft CRM
- Strong understanding of accounting principles and one or more years of accounting work experience preferred for some positions
- Experience with SQL, Excel, Crystal Reports, and other computer database/reporting tools
- Ability to analyze problems, identify workable solutions, and select appropriate course of action
- Strong written and verbal communication skills including ability to train in a group setting
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Software Support Specialist I - San Diego, United States - Vets Hired
Description
About the job Software Support Specialist I
Primary Accountabilities
Software Support Specialist I professionals in San Diego
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lena lu
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Sophi Bristow
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Aryaman Sinha
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