- Diagnoses and resolves unique, unusual, difficult and complex problems in response to customer reported incidents, providing advice and assistance to minimize interruptions to critical business activities and providing written analysis and guidance to be used when addressing similar problems in the future.
- Researches and provides response to unique customer service requests, utilizing tracking/ticketing systems to track and identify customer needs, as well as discussing requirements with the customer to resolve the customer need.
- Develops customer support procedures, standards, and performance metrics for the organizations serviced. Drafts, reviews, and provides comments on procedure, standards and metrics from higher levels within the organization.
- Plans work to be accomplished by subordinates, sets and adjusts priorities, and prepares schedules for completion of work; assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; evaluates work performance of employees; identifies development and training; finds ways to improve production and increase the quality of the work directed; and develops performance standards.
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Supervisory Emergency Management Specialist
1 week ago
Federal Emergency Management Agency Sacramento, United StatesSummary · This position provides supervisory oversight for a Centralized Resource Center (CRC) and the staff, this work involves managing, and coordinating with other entities the recovery from intentional and /or unintentional crises, disasters, other humanitarian emergencies, ...
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Bureau of Reclamation Sacramento, United StatesSummary · Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Supervisory Records and Information Management Specialist. You can make a difference in the West by assisting in meeting increasing water demands while protect ...
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Supervisory IT Specialist
1 day ago
Small Business Administration Citrus Heights, United StatesSummary · You will serve as a Supervisory IT Specialist for the Small Business Administration (SBA), Office of Disaster Recovery and Resilience (ODR&R), Field Operations Center West - FOCW in Citrus Heights, California. The employee supervises/directs on site and remote technica ...
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Information Technology Manager I Jc-417642
1 week ago
California Department of Finance Sacramento, United StatesLooking to take your career to the next level in the IT field? Consider working for the California Department of Finance, as an Information Technology Manager I (Network Security), in the Enterprise Architecture Unit You'll get the opportunity to manage a dynamic team and stay cu ...
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Staff Services Manager Ii
1 day ago
Department of Developmental Services - Headquarters Sacramento County, CA, United StatesThe Staff Services Manager II (SSM II) Specialist will facilitate the organization, implementation, and sustainment of ongoing Children and Youth System of Care (CYSOC) projects to ensure proper and timely completion. The SSM II functions to sustain the requirements of Assembly B ...
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Process Control Systems Specialist
3 days ago
City of Sacramento Sacramento, United States**THE POSITION**: · **IDEAL CANDIDATE STATEMENT** · Under general supervision, performs duties involved in the planning, programming, designing, maintaining, and repairing control apparatus, data logging and display equipment, communications systems, Supervisory Control and Data ...
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Echo Sonographer Ii
1 week ago
Kaiser Permanente Sacramento, United States**Job Summary**: · Under the direction of the Imaging Services and/or Specialty clinic (in which ultrasound is provided) Director, Manager, and Chief of Radiology/ Imaging Services, or other Clinical Service Director where applicable, produces two-dimensional ultrasonic recording ...
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Service Manager
1 day ago
TruGreen Limited Partnership Sacramento, United States101140 · 1700 N Market, Sacramento, California 95834 · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continu ...
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Accounting Administrator I
1 week ago
Department of Housing & Community Development Sacramento County, CA, United States**HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ide ...
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Customer Service Supervisor
4 days ago
City of Sacramento Sacramento, United States**THE POSITION**: · **With supervisor approval, incumbents may be eligible for intermittent remote work; **however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.** · T ...
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Federal Aviation Administration Mather, United StatesSummary As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, t ...
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Payroll Specialist
2 days ago
American Pacific Mortgage Roseville, United States**Position Location: Roseville, CA- In-Person Position** · Summary: The Payroll Specialist is responsible for processing payroll, maintaining time keeping records, creating and reviewing payroll reports for accuracy, and resolving payroll issues according to compliance with compa ...
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Operations Manager
1 day ago
Petco Roseville, United StatesCreate a healthier, brighter future for pets, pet parents and people · If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. · Our core values capture that spirit as we wor ...
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Director of Medical Staff Services
1 week ago
CommonSpirit Health Sacramento, United StatesOverview: · Nestled in the heart of East Sacramento Dignity Health Mercy General Hospital is a 313 bed acute care facility that provides a wide range of services with special advocacy for the poor and underserved. Mercy General is home to the nationally ranked Alex G. Spanos Hea ...
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Tax Credit and Financing Specialist
1 week ago
California Energy Commission Sacramento, United StatesTax Credit and Financing Specialist · Salary: $7, $8,889.00 per Month per month plus state pension plan · Job Description and Duties · Under general direction of the Program and Project Supervisor (Supervisory) in the Reliability, Renewable Energy & Decarbonization Incentives (RR ...
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Director of Medical Staff Services
1 week ago
Dignity Health Sacramento, United States**Overview** · Nestled in the heart of East Sacramento Dignity Health Mercy General Hospital is a 313 bed acute care facility that provides a wide range of services with special advocacy for the poor and underserved. Mercy General is home to the nationally ranked Alex G. Spanos H ...
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Arbor Groundsman
1 week ago
Monarch Landscaping Sacramento, United StatesJensen Landscape | Monarch Tree Services · Monarch Landscape Companies is a family of successful landscape brands in five states across the central and western United States. We are a values-based learning organization committed to being the best place to work as a landscape prof ...
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Guest Experience Specialist
1 week ago
Marriott International Inc Sacramento, United StatesAdditional Information · Pay: $18.08/hour, Bistro and Front Desk, Flexible hoursJob Number · Job Category · Rooms & Guest Services OperationsLocation · Courtyard Sacramento Airport Natomas, 2101 River Plaza Drive, Sacramento, California, United States VIEW ON MAPSchedule · F ...
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Tax Credit and Financing Specialist
1 day ago
California Energy Commission Sacramento, United StatesTax Credit and Financing Specialist · Salary: · $7, $8,889.00 per Month · per month · plus · state pension plan · Job Description and Duties · Under general direction of the Program and Project Supervisor (Supervisory) in the Reliability, Renewable Energy & Decarbonization I ...
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Highway Bridge Program Manager
1 week ago
Caltrans Sacramento, United StatesTo Apply: · Under the direction of the Chief of the Office of Federal Programs, a Supervising Transportation Engineer, the Senior Transportation Engineer is responsible for providing experienced, authoritative, and professional management of the Highway Bridge Program (HBP). The ...
Supervisory IT Specialist - Sacramento, United States - Bureau of Reclamation
Description
Summary
Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Supervisory IT Specialist (Customer Support). You can make a difference in the West by assisting in meeting increasing water demands while protecting the environment.Duty Location: Sacramento, California
Duties