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    Medical Client Service Rep - New York, NY, United States - Canon Solutions America, Inc.

    Canon Solutions America, Inc.
    Canon Solutions America, Inc. New York, NY, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Client Svc III Rep
    • Reception/
    Office Services


    Type:
    Full-Time

    # Field Service

    Advanced proficiency in site operations and procedures with strong communication skills and the ability to receive and address client concerns in an effective and timely manner.

    Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

    • Strong focus on providing good customer service.
    • Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
    • Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
    • Responsible for communicating and training team in changes to workflow or procedure.
    • Oversees and manages daily and monthly records on service activity.
    • Effectively communicates with the client and staff.
    • Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
    • Responsible for maintaining site procedure guide documenting workflow processes and procedures.
    • Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
    • Reception/

    Office Services:

    • Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
    • Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
    • Please note: this is a customer facing role, and requires compliance with customer policies and protocols, which may include COVID 19 vaccination and other measures relating to COVID 19.
    • Prior experience in a customer service environment.
    • Good computer skills/technical knowledge.
    • Good customer service and communication skills.
    • Ability to work with minimal supervision.
    • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
    • In accordance with applicable law, we are providing the anticipated hourly rate for this role: $20.About our Company
    • Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.


    Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

    We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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