Patient Access Rep I, Patient Access Services - Jersey City, United States - RWJBarnabas Health

RWJBarnabas Health

Verified Company

Jersey City, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Overview:

The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely.

The Patient Access Representative I is responsible to greet all patients in a timely and friendly manner.

A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.

The Patient Access Representative I is to provide a safe and secure environment for the patient during the registration process.

Clearly review and communicate all forms and obtain required signatures for services provided.

The Patient Access Representative I ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration.

Participates in creating a positive environment for patient and colleague satisfaction.

Qualifications:

Required:_
High School Diploma required
Customer service experience
Minimum of 3 years Patient Access experience
Preferred:_
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills

Scheduling Requirements:

Shift
7:00am
3:00pm with every other weekends/holidays
Full Time

Essential Functions:

Provides excellent customer service to all patients, colleagues and other external and internal customers
Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, preregistration and/or registration based on assigned work
Obtains and accurately documents all demographic information
Obtains insurance information and initiates the verification process via third party clearinghouse
Completes verification of coverage of all insurances and financial clearance activity has been completed. Meets and exceeds department goals including accuracy, point of service collections and productivity. Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
Provide backup support to hospital cashier and complete cashier functions, as assigned
Completes Medicare Questionnaire on all patients that are eligible.
Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
Demonstrates proficiency in the entire preadmission, registration, and financial clearance processes.
Demonstrates a high level of efficiency, accuracy and productivity
Verifies accuracy of patient demographic information to avoid duplicating a medical record
Follows department procedures when a duplicate medical record assignment is made
Complies with organizational policies on Advance Directives and Patient Rights
Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
Maintains department productivity by asking for additional duties when patient flow permits
Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
Reflects commitment to building a supportive work environment and maintains a positive attitude
Works closely and professionally with nursing and ancillary departments to foster a team environment
Participate in training through the development of training tools, presentations at department inservices or staff meetings, or through the training of registration staff outside of the patient access department
Accurately Communicates Communicates in a clear and timely

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.