Phone Specialist - Alexandria, VA, United States - American Physical Therapy Association

American Physical Therapy Association Alexandria, VA, United States

3 weeks ago

Full time

Description

Title:
Specialist, Member Success - The days/hours for this position are Monday - Friday, 10:00 a

m - Department/Unit:
Member Success/Member Experience

FLSA Status:
Full-time, Non-Exempt
Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students.

Our approximately 150 employees support the association's mission to build a community that advances the profession of physical therapy to improve the health of society.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

The days and hours for this position are Monday - Friday, 10:00 a.m.

- chats and emails from customers who want to join/renew their membership, place orders, register for events; respond to inquiries, manage complaints; troubleshoot website issues, customer service problems, and provide general information.

You will be a member of the primary contact team for consumers interested in APTA products and services we offer and will be responsible for assisting them in completing purchases online and over the phone.

You will also inform customers of product terms and features and project a professional company image through voice and online interactions.

Supports unit efforts with a focus on departmental contributions to membership strategy for the Association. Supports preparation of documents and seeks out opportunities for continuous quality improvement in department activities.
Answer incoming calls, chats, and respond to customer's emails
Sell APTA products/services and place customer orders in association database
Research, identify, and resolve customer inquiries using applicable software
Process orders, forms, and applications (individual and bulk)
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Is an effective champion of the Association vision, mission, and brand
Staff Expectations
Complies with all APTA policies and procedures
Experience with iMIS, MS Dynamics or other customer database (e.g., CRM) a plus
~ Excellent data entry or typing skills
~ Superior listening, verbal and writing communication skills
~ Experience in handling sensitive, confidential information

Send your resume and cover letter, with salary requirements when submitting application.
no phone calls, please.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.

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