Jobs
>
Front Desk Agent
>
Colorado Springs

    Front Desk Agent - Colorado Springs, United States - La Quinta Colorado Springs - South/Airport

    La Quinta Colorado Springs - South/Airport
    La Quinta Colorado Springs - South/Airport Colorado Springs, United States

    4 days ago

    Default job background
    Description

    Compensation Type:
    Hourly

    Highgate Hotels:

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location:

    La Quinta Colorado Springs - South/Airport

    2750 Geyser Drive Colorado Springs, CO 80906

    Overview:

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    This position pays $15.50 an hour.

    This position has no deadline to apply.

    Highgate offers a generous benefits package that includes sick time, PTO, health care, retirement plans, Employee Assistance Program, and hotel brand discounts.

    Responsibilities:
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions as listed in the Red Book.
    • Be familiar with all in-house groups.
    • Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain and market promotions and guest programs.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.
    Qualifications:
    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Computer experience required.
    • Customer Services experience preferred.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
  • Aimbridge Hospitality

    Front Desk Agent

    6 days ago

    Aimbridge Hospitality Colorado Springs, United States

    Starting hourly rate: $15.00 Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inclu Front Desk, Agent, Hospitalit ...

  • Highgate Hotels, Inc.

    Front Desk Agent

    6 days ago

    Highgate Hotels, Inc. Colorado Springs, United States

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position pays $15.50 an hour. This Front Desk, Agent, Hotel, Off ...

  • Residence Inn Colorado Springs First and Main

    Front Desk Agent

    5 days ago

    Residence Inn Colorado Springs First and Main Colorado Springs, United States

    The Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various days of the week. Hotel experien ...

  • Courtyard Colorado Springs North / Air Force Academy

    Front Desk Agent

    6 days ago

    Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United States

    The Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availability. The salary range for this pos ...

  • Great Wolf Resorts

    Front Desk Agent

    6 days ago

    Great Wolf Resorts Colorado Springs, United States

    ** Front Desk Agent** · **Job Category****:** Guest Services **Requisition Number****:** GUEST013870 Showing 1 location **Job Details** · **Description** · **Full Time opening - $14.50/hour - Must be 18+** · At Great Wolf, our **Front Desk Agent** ensures an efficient, inform ...

  • Peraton

    Service Desk Agent

    3 days ago

    Peraton Colorado Springs, United States

    Service Desk Agent Job Locations · US-IL-Scott AFB | US-CO-Colorado Springs | US-TX-Lackland AFB | US-VA-Langley AFB · Requisition ID · Position Category Technical Support / Help Desk · Clearance Secret · Sector Defense Mission & Health Solutions Responsibilities · We are hiring ...

  • Great Wolf Resorts

    Front Desk Agent

    6 days ago

    Great Wolf Resorts Colorado Springs, United States Part time

    ** Front Desk Agent - $14.50/hr - Part Time - Must be 18+** · **Job Category****:** Guest Services **Requisition Number****:** FRONT11970 Showing 1 location **Job Details** · **Description** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and profes ...

  • Great Wolf Resorts

    Front Desk Agent

    1 week ago

    Great Wolf Resorts Colorado Springs, United States Full time

    ** Front Desk Agent ($14.50/hour) - Full Time - 18+** · **Job Category****:** Guest Services **Requisition Number****:** FRONT13613 Showing 1 location **Job Details** · **Description** · At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional ...

  • Aimbridge Hospitality

    Front Desk Agent

    6 days ago

    Aimbridge Hospitality Colorado Springs, United States

    Starting hourly rate: $15.00 · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests makin ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Colorado Springs, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Highgate Hotels

    Front Desk Agent

    4 days ago

    Highgate Hotels Colorado Springs, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • Courtyard Colorado Springs North / Air Force Academy

    Front Desk Agent

    4 days ago

    Courtyard Colorado Springs North / Air Force Academy Colorado Springs, United States

    Job Description · Job DescriptionThe Courtyard by Marriott North Colorado Springs is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Full-Time position and the ideal candidate will have open availabili ...

  • Dolce Cheyenne Mountain Resort

    Front Desk Agent

    1 day ago

    Dolce Cheyenne Mountain Resort Colorado Springs, United States

    Job Summary · Starting hourly rate: $15.00 · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: register ...

  • Residence Inn Colorado Springs First and Main

    Front Desk Agent

    6 days ago

    Residence Inn Colorado Springs First and Main Colorado Springs, United States

    Job Description · Job DescriptionThe Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a Part-Time opportunity, with shifts times of 3PM to 10PM on various ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Colorado Springs, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Aimbridge Hospitality

    Front Desk Agent

    6 days ago

    Aimbridge Hospitality Colorado Springs, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Fairfield Colorado Springs

    Front Desk Agent

    2 hours ago

    Fairfield Colorado Springs Colorado Springs, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    6 days ago

    Aimbridge Hospitality Colorado Springs, United States

    Job Summary · Starting hourly rate: $15.00 · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: register ...

  • Highgate

    Front Desk Agent

    6 days ago

    Highgate Colorado Springs, United States

    Overview · The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. · This position pays $ an hour. · This position has no de ...

  • HomeTowne Studios - Colorado Springs

    Front Desk Agent

    3 days ago

    HomeTowne Studios - Colorado Springs Colorado Springs, United States Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $17.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experi ...