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    Patient Support Specialist I - Buffalo, United States - Spectrum Health & Human Services

    Spectrum Health & Human Services
    Spectrum Health & Human Services Buffalo, United States

    2 weeks ago

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    Description
    Job Description

    Job Description


    Agency Profile:


    Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

    Full-time: 2550 Main Street, Buffalo, NY

    SUMMARY OF POSITION FUNCTION:


    Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.


    MAJOR DUTIES AND RESPONSIBILITIES:
    Knowledge and demonstration of agency core values in day-to-day activities
    Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
    Maintain a neat, organized workspace consistently
    May require travel between sites to provide coverage for other support staff
    Greeting and checking clients in upon arrival for their appointment
    Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
    Answering and directing calls to the appropriate person
    Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
    Collection, reconciliation and posting of all client payments
    Sends/receives incoming and outgoing mail and faxes
    Responding to high volume of email requests in timely manner
    Attend meetings onsite and offsite as assigned
    Other duties as assigned

    SKILLS/COMPETENCIES:
    Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency's Electronic Health Record system
    Excellent customer service skills with clients and colleagues
    Excellent computer skills and use of office machines
    Strong communication skills, both verbal and written
    Meticulous attention to detail; excellent time management and organizational skills
    Ability to multitask in a fast-paced work environment

    EDUCATION REQUIREMENTS:
    High School Diploma or equivalent

    EXPERIENCE:
    One year work experience in work related field preferable
    Flexible availability and willing to work nights and weekends.
    Must possess a valid driver's license with an acceptable driving record and have reliable transportation.


    COMPENSATION:
    $17/hr

    #J-18808-Ljbffr
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