- Participate in internal service desk following ITIL framework
- Provide first contact support of incoming requests to the service desk via telephone or service desk software to ensure courteous, timely, and effective resolution of end-user issues
- Collects, responds to, and resolves requests and incidents submitted through the firm's Service Desk software system in accordance with pre-determined Service Level Agreements and documented processes
- Routes and escalates requests and incidents to the responsible support group ensuring accurate documentation of required information
- Record, track, and document the service desk incident-solving process through to final resolution, including all successful and unsuccessful decisions made and actions taken
- Maintain hardware and software asset inventory within the Service Desk configuration management database
- Contribute to and upkeep service desk knowledge bases, including articles, usage guides, and FAQs for end users and service desk staff
- Troubleshoot and manage computers, networks, printers, and related hardware and software
- Deploy pre-packaged software using established tools and processes
- Manage and maintain end-user devices enrolled in Microsoft Intune
- Maintains confidentiality of the information being processed, stored, or accessed by the end-user on the network
- Assists personnel of other departments in accordance with approved and documented policies and processes, reinforcing SLAs to manage end-user expectations
- Provide updates to stakeholders and requesters throughout the support process
- Ability to communicate technical information to non-technical personnel
- Associate degree or higher in Computer Information Systems or related field or equivalent applicable work experience
- 1-2 years of Service Desk Technician experience
- Understanding of installation, configuration, and maintenance of personal computers, networks, servers, and related hardware and software
- Ability to identify and resolve computer system malfunctions and operations problems
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Strong deductive reasoning, a logical mind, and a strong ability to communicate effectively in both oral and written forms
- Strong attention to detail, goal setting, and planning skills
- Above average interpersonal skills and ability to engage in active listening
- Ability to identify appropriate processes to resolve technical issues
- Willingness to work outside standard business hours and participate in an on-call rotation to resolve issues or maintain systems as required
- Some inter-office travel may be required
-
IT Support Specialist
1 week ago
Felician Sisters of North America Buffalo, United StatesJob Description · Job DescriptionAre you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community? · We invite you to apply for the full-time (onsite) Information Technology (IT) Su ...
-
Supportive Housing Specialist
1 week ago
DePaul Buffalo, United States Full timeOverview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · Make a positive difference in someone's ...
-
Research Support Specialist
3 weeks ago
University at Buffalo Buffalo, United StatesUnder the direction of a research scientist, in the largest comprehensive research foundation in the country, you will carry out complex analytical tasks that require the theoretical and practical application of a body of highly specialized knowledge Support Specialist, Research, ...
-
Research Support Specialist
3 weeks ago
University of Buffalo Buffalo, United StatesFiscal Year Position Title Research Support Specialist Classification Title Research Support Specialist Department The University at Buffalo Posting Number R230005 Posting Link Employer Research Foundation Position Type RF Clerical/Technical Type Varies Appointment Term Salary G ...
-
Peer Support Specialist
4 weeks ago
Venture Forthe Buffalo, United StatesJob Description · Job DescriptionDescription: Venture Forthe is a leading health care agency in Western New York that operates on the fundamental premise that every individual has the right to make their own choices; we advocate for the needs and goals of our clients. The clinica ...
-
Program Support Specialist
4 weeks ago
Evergreen Health Buffalo, United StatesJob Description · Job DescriptionEvergreen Health · The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role ...
-
Program Support Specialist
4 days ago
Evergreen Health Services Buffalo, United StatesEvergreen Health · The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multi-disciplinary ...
-
Research Support Specialist
3 weeks ago
University at Buffalo Buffalo, United StatesPosition Title: Research Support Specialist · Posting Number: R240008 · Employer: Research Foundation · Salary Range: $40,000 - $42,000 · FTE: 1.00 · Position Summary: · The Center for Research and Education in Special Environments ) is seeking an Research Support Specialist. Th ...
-
Research Support Specialist
3 weeks ago
University of Buffalo Buffalo, United StatesFiscal Year Position Title Research Support Specialist Classification Title Research Support Specialist Department Exercise and Nutrition Sciences Posting Number R240008 Posting Link Employer Research Foundation Position Type RF Clerical/Technical Type Full-Time Appointment Term ...
-
Peer Support Specialist
2 days ago
Venture Forthe Buffalo, United StatesVenture Forthe is a leading health care agency in Western New York that operates on the fundamental premise that every individual has the right to make their own choices; we advocate for the needs and goals of our clients. The clinical department at Venture Forthe focuses on HCBS ...
-
Network Support Specialist
2 days ago
Derrick Corp Buffalo, United StatesJob Description · Job DescriptionJoin our team as a Network Support Specialist and play a crucial role in ensuring the seamless operation of our cutting-edge network and computer systems · The Network Support Specialist is responsible for delivering support and customer service f ...
-
Supportive Housing Specialist
1 week ago
The DePaul Group Buffalo, United States· Supportive Housing Specialist · Job Locations · US-NY-Buffalo · Category · Supported Housing · Type · Regular Full-Time · FLSA Status · Non-Exempt · Shift · Days · Department · Supported Housing · Corporation Name · Living Opportunities of DePaul (LOD) · Overview · The ...
-
Operations Support Specialist
3 weeks ago
MODERN DISPOSAL SERVICES. Buffalo, United StatesJob Description · Job DescriptionTitle: Operations Support Specialist · Reports to: Operations Support Manager · Direct Reports: Not Applicable · Position Summary · The Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly com ...
-
Functional Support Specialist
1 week ago
Odoo Buffalo, United StatesOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamle ...
-
Supportive Housing Specialist
1 week ago
DePaul Buffalo, United StatesOverview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · + Make a positive difference in someon ...
-
Supportive Housing Specialist
1 week ago
DePaul Buffalo, United StatesOverview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · Make a positive difference in someone's ...
-
Client Support Specialist
1 week ago
Child & Family Services of Erie County Buffalo, United StatesJob Description · Job DescriptionThe Client Support Specialist provides exceptional customer service to all stakeholders, including clients, staff and independent contractors of the agency. This position provides administrative support to a variety of programs within the agency. ...
-
Technology Support Specialist
6 days ago
edgecomputingassociation Buffalo, United StatesLocation Buffalo, New York , · United States · Job Description · Description · TITLE: CISCO PRE-SALES TECHNOLOGY SUPPORT SPECIALIST (SOLUTION ARCHITECT) · DESCRIPTION: · Our company, Ingram Micro, touches 80% of the technology you use every day with our focus on Technology ...
-
Supportive Housing Specialist
2 days ago
DePaul Buffalo, United StatesOverview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · Make a positive difference in someone's ...
-
Support Services Specialist
2 days ago
Caz Recovery Buffalo, United StatesSupport Services Specialist (F/T Evenings) · Buffalo, NY ) · Apply · Description · Cazenovia Recovery is a great place to work We offer many benefits and extras to our staff members. This position is responsible for coordinating services for recovery, employment, education, suppo ...
Technical Support Specialist - Buffalo, United States - JMS Technical Solutions, Inc.
Description
Our client is seeking a motivated Service Desk Technician to join their team.
This is an onsite/full-time/direct hire position in Buffalo, NY
Salary range based on experience: $45K – $50K
About The Job
The Service Desk Technician's role is to ensure the successful operation of user-facing technologies. This includes receiving, prioritizing, documenting, and actively resolving end-user service requests and incidents to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give "hands-on" help at the desktop level to a hybrid workforce.
What We Are Looking For
Applicants must be authorized to work in the U.S.
We are an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
