Functional Support Specialist - Buffalo, United States - Odoo

Odoo Buffalo, United States

1 week ago

Description

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do.

The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads.

We are growing fast and need to hire faster.

Apply Now Recruitment Guidebook

Users of the Product

12,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

We are currently searching for a highly motivated candidate to

join our Technical Support Team in Buffalo

Team Size

50+ people

What we expect

Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America.

This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium sized businesses and the functions within them.

Product Complexity

Personal Evolution

Autonomy

Customer Relationship

Quality of Product / Tools

Responsibilities

Become an expert on all of the features and functions within Odoo's software applications
Provide expertise to clients seeking to use Odoo applications effectively
Create solutions and effectively communicate (written, verbal) to customers
Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
Collaborate with Engineering, Product, and Developer teams to escalate critical issues
Resolve issues via email, chat, and phone
Gather feedback: our product team loves to crank out features that our users are asking for
Boost Customer Satisfaction and productivity

Must Have

Bachelor's Degree or an equivalent combination of education and experience
Passion for software products
Demonstrated ability to learn
Critical thinking skills in a social setting
Excellent communication skills
English - Professional written and verbal fluency

Nice to Have

Ticket-based support experience
Available immediately

A Technical Support Specialist?

What's great in the job?

Great team of very smart people in a friendly and open culture.
No silly tools to use, no rigid working hours.
No waste of time in enterprise processes, real responsibilities and autonomy.
Expand your knowledge of various business industries.
Create content that will help our users on a daily basis.
Real responsibilities and challenges in a fast evolving company.

The Odoo culture

Building a company we love.

READ
Who is your manager?

Being a team leader at Odoo.

READ
The founder's story

From 1 to 250 employees in a few years.

READ
What we offer.

Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Pre-Tax Commuter Benefits
PTO (Paid-time-off), paid sick days and paid holidays
Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
Evolve in a nice working atmosphere with a passionate, growing team
Snacks, fruit, and coffee/drinks on tap
Company-sponsored events for groups of 6+ employees

The annual compensation range for this role is $45,000-$70,000.

Please note that actual annual compensation may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Compensation & Perks

A full-time position

with an attractive salary package

Exchange Program

Apply to a similar position

in a subsidiary of Odoo

Our offices

Sponsored Events

Afterwork events, several team building activities

Trainings

12 days trainings a year and books for career development

Sport Activity

Play any sport with colleagues,

the bill is covered

Eat & Drink

Chef prepared lunches daily, Fruits, Snacks, and Coffee provided

Be part of our team

IT Support Specialist

1 week ago

Felician Sisters of North America Buffalo, United States

Job Description · Job DescriptionAre you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community? · We invite you to apply for the full-time (onsite) Information Technology (IT) Su ...
Supportive Housing Specialist

1 week ago

DePaul Buffalo, United States Full time

Overview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · Make a positive difference in someone's ...
Technical Support Specialist

3 weeks ago

JMS Technical Solutions, Inc. Buffalo, United States

Our client is seeking a motivated Service Desk Technician to join their team. · This is an onsite/full-time/direct hire position in Buffalo, NY · Salary range based on experience: $45K – $50K · About The Job · The Service Desk Technician's role is to ensure the successful operati ...
Research Support Specialist

3 weeks ago

University at Buffalo Buffalo, United States

Under the direction of a research scientist, in the largest comprehensive research foundation in the country, you will carry out complex analytical tasks that require the theoretical and practical application of a body of highly specialized knowledge Support Specialist, Research, ...
Research Support Specialist

3 weeks ago

University of Buffalo Buffalo, United States

Fiscal Year Position Title Research Support Specialist Classification Title Research Support Specialist Department The University at Buffalo Posting Number R230005 Posting Link Employer Research Foundation Position Type RF Clerical/Technical Type Varies Appointment Term Salary G ...
Peer Support Specialist

4 weeks ago

Venture Forthe Buffalo, United States

Job Description · Job DescriptionDescription: Venture Forthe is a leading health care agency in Western New York that operates on the fundamental premise that every individual has the right to make their own choices; we advocate for the needs and goals of our clients. The clinica ...
Program Support Specialist

4 weeks ago

Evergreen Health Buffalo, United States

Job Description · Job DescriptionEvergreen Health · The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role ...
Program Support Specialist

4 days ago

Evergreen Health Services Buffalo, United States

Evergreen Health · The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multi-disciplinary ...
Research Support Specialist

3 weeks ago

University at Buffalo Buffalo, United States

Position Title: Research Support Specialist · Posting Number: R240008 · Employer: Research Foundation · Salary Range: $40,000 - $42,000 · FTE: 1.00 · Position Summary: · The Center for Research and Education in Special Environments ) is seeking an Research Support Specialist. Th ...
Research Support Specialist

3 weeks ago

University of Buffalo Buffalo, United States

Fiscal Year Position Title Research Support Specialist Classification Title Research Support Specialist Department Exercise and Nutrition Sciences Posting Number R240008 Posting Link Employer Research Foundation Position Type RF Clerical/Technical Type Full-Time Appointment Term ...
Peer Support Specialist

2 days ago

Venture Forthe Buffalo, United States

Venture Forthe is a leading health care agency in Western New York that operates on the fundamental premise that every individual has the right to make their own choices; we advocate for the needs and goals of our clients. The clinical department at Venture Forthe focuses on HCBS ...
Network Support Specialist

2 days ago

Derrick Corp Buffalo, United States

Job Description · Job DescriptionJoin our team as a Network Support Specialist and play a crucial role in ensuring the seamless operation of our cutting-edge network and computer systems · The Network Support Specialist is responsible for delivering support and customer service f ...
Supportive Housing Specialist

1 week ago

The DePaul Group Buffalo, United States

· Supportive Housing Specialist · Job Locations · US-NY-Buffalo · Category · Supported Housing · Type · Regular Full-Time · FLSA Status · Non-Exempt · Shift · Days · Department · Supported Housing · Corporation Name · Living Opportunities of DePaul (LOD) · Overview · The ...
Operations Support Specialist

3 weeks ago

MODERN DISPOSAL SERVICES. Buffalo, United States

Job Description · Job DescriptionTitle: Operations Support Specialist · Reports to: Operations Support Manager · Direct Reports: Not Applicable · Position Summary · The Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly com ...
Supportive Housing Specialist

1 week ago

DePaul Buffalo, United States

Overview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · + Make a positive difference in someon ...
Supportive Housing Specialist

1 week ago

DePaul Buffalo, United States

Overview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · Make a positive difference in someone's ...
Client Support Specialist

1 week ago

Child & Family Services of Erie County Buffalo, United States

Job Description · Job DescriptionThe Client Support Specialist provides exceptional customer service to all stakeholders, including clients, staff and independent contractors of the agency. This position provides administrative support to a variety of programs within the agency. ...
Technology Support Specialist

6 days ago

edgecomputingassociation Buffalo, United States

Location Buffalo, New York , · United States · Job Description · Description · TITLE: CISCO PRE-SALES TECHNOLOGY SUPPORT SPECIALIST (SOLUTION ARCHITECT) · DESCRIPTION: · Our company, Ingram Micro, touches 80% of the technology you use every day with our focus on Technology ...
Supportive Housing Specialist

2 days ago

DePaul Buffalo, United States

Overview · The Supportive Housing Specialist will be responsible for assisting tenants with all necessary linkages and to help them maintain a stable community living environment of their choice within Erie County. · Why work for DePaul? · Make a positive difference in someone's ...
Support Services Specialist

2 days ago

Caz Recovery Buffalo, United States

Support Services Specialist (F/T Evenings) · Buffalo, NY ) · Apply · Description · Cazenovia Recovery is a great place to work We offer many benefits and extras to our staff members. This position is responsible for coordinating services for recovery, employment, education, suppo ...