- We invite you to apply for the full-time (onsite) Information Technology (IT) Support Specialist I working in Buffalo, NY (onsite). This position supports the IT Help Desk and provides the opportunity to work with Franciscan sisters and employees from various locations across North America.
- We offer GREAT BENEFITS (affordable excellent health insurance), a competitive retirement program with matching, up to $1000 employee referral bonuses, annual pay increases, up to 24 days of paid time off (PTO) per year, PTO payout every year, tuition discount at Felician-affiliated universities, comprehensive benefits package, and more)
- Provides answers to users by identifying problems, researching answers, and guiding clients through corrective steps.
- Provides first-level contact of helpdesk support and resolves problems to the end user's satisfaction.
- Monitors IT helpdesk for tickets assigned and process first-in, first-out based on priority.
- Modifies and repairs configurations, utilities, and software default settings for the local workstations.
- Provides detailed help desk documentation of policies and procedures.
- Installs, tests, and configures new workstations, peripheral equipment, and software.
- As needed, traveling to various parishes, convents, and ministries (local, regional, and a small convent home in Ontario, Canada).
- Maintains inventory of all equipment, users, and software.
- Reports issues to the IT helpdesk for escalation.
- Performs timely workstation hardware and software upgrades as required.
- Participates in the development of user training programs.
- Performs regular file archiving and purge files as necessary.
- Applies operating system security and OS patches and upgrades on a regular basis.
- Supports local and regional Zoom meetings if any issues arise.
- Attend and participate in meetings, committees, seminars, conferences, and in-service training programs as directed.
- Bachelor's degree in computer science or related field; equivalent experience considered.
- Minimum of one (1) year of IT Support experience.
- Previous training in CompTIA A+ certification, CompTIA Network, and Installing and configuring Windows OS, preferred.
- Valid US Passport or NEXUS Card for travel to small convent in Ontario, Canada
- Up to $1000 for employee referrals
- Health Insurance (affordable employee contributions and low deductible)
- Dental Insurance
- Vision Insurance
- Generous Retirement Plan with Matching
- Paid Time Off (PTO) including Holidays
- PTO Payout
- Annual Pay Increases
- Competitive Pay
- Life and AD & D Insurance
- Short-term Disability
- Long-term Disability
- Voluntary Life Insurance
- Voluntary A, D & D Insurance
- Voluntary Critical Illness and Accident Insurance
- Voluntary Spouse/Dependent Insurance
- Free Parking
- Sprint Discount
- Verizon Discount
- Dell Computer Discount
- Well Aware Wellness Program
- Employee Assistance Program (EAP)
- Emergency Assistance Fund
- FSNA Care Connection - Deep Discounts on diapers and personal care products
- PayActiv - Access to earned but unpaid wages before payday
- Mentor program - Paid mentor orientation and wage increase while serving as a mentor.
- Clothing Benefit Program for Health Services or Facilities Management employees
- - Discounted travel and entertainment benefit
- Access Perks - Discounted travel and local retailers
- Perfect Presence Attendance Raffle (Quarterly)
- Commuter Benefits
- Pet Insurance
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IT Support Specialist - Buffalo, United States - Felician Sisters of North America
Description
Job Description
Job DescriptionAre you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community?
APPLY TODAY to join a committed IT Services Team, partnering with sisters who have joyfully served where needed throughout their lives.
General Overview:
The Information Technology (IT) Support Specialist I position is responsible for maintaining the computer desktop environments by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk system. This position will provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations and overall LAN performance.
Essential Duties and Responsibilities:
Education and Qualifications:
Benefits for full-time employees:
Visit us at to learn more about the Felician Sisters of North America
Company DescriptionEmployment opportunities are available throughout North America in the convents and administrative office. Employees in the convent homes care for our sisters directly as nurses (RNs/LPNs), and nurse aides/ CNAs. Other positions provide indirect care as dietary staff, housekeepers and maintenance workers. Additional departments provide operational support through Finance, the Office of Mission Advancement, Communications, Development, Human Resources, Program Outreach and IT. The Felician Sisters also focus on vocation, growth of ministries and have the mission of the "spiritual renewal of the world" through their actions, publications, social media and continuing to serve where they are needed.The Felician Sisters is a congregation of women religious, inspired by the spiritual ideals of their foundress Blessed Mary Angela Truszkowska and Saints Francis of Assisi, Clare of Assisi and Felix of Cantalice. Founded in Poland in 1855, the first Felician Sisters arrived in North America in 1874 to minister to the immigrant and indigenous families of Polonia, WI. They established eight provinces across the United States and Canada. In 2009, they united the eight provinces into Our Lady of Hope Province, allowing for a more strategic use of resources.
Pioneers of social services, the Felician Sisters founded and continue to sponsor hospices, schools, childcare centers, hospitals, after-school programs, homeless shelters, food pantries, nursing homes, affordable housing communities, and missions in Haiti and Canada. Constantly evolving to meet the needs of the time, they continue to follow God's will and Blessed Mary Angela's directive to "serve where you are needed."
Company Description
Employment opportunities are available throughout North America in the convents and administrative office. Employees in the convent homes care for our sisters directly as nurses (RNs/LPNs), and nurse aides/ CNAs. Other positions provide indirect care as dietary staff, housekeepers and maintenance workers. Additional departments provide operational support through Finance, the Office of Mission Advancement, Communications, Development, Human Resources, Program Outreach and IT. The Felician Sisters also focus on vocation, growth of ministries and have the mission of the "spiritual renewal of the world" through their actions, publications, social media and continuing to serve where they are needed. \r\r
The Felician Sisters is a congregation of women religious, inspired by the spiritual ideals of their foundress Blessed Mary Angela Truszkowska and Saints Francis of Assisi, Clare of Assisi and Felix of Cantalice. Founded in Poland in 1855, the first Felician Sisters arrived in North America in 1874 to minister to the immigrant and indigenous families of Polonia, WI. They established eight provinces across the United States and Canada. In 2009, they united the eight provinces into Our Lady of Hope Province, allowing for a more strategic use of resources.\r
\r
Pioneers of social services, the Felician Sisters founded and continue to sponsor hospices, schools, childcare centers, hospitals, after-school programs, homeless shelters, food pantries, nursing homes, affordable housing communities, and missions in Haiti and Canada. Constantly evolving to meet the needs of the time, they continue to follow God's will and Blessed Mary Angela's directive to "serve where you are needed."
