Jobs
>
Buffalo

    Customer Support Specialist - Buffalo, United States - IIMAK

    IIMAK
    IIMAK Buffalo, United States

    2 weeks ago

    Default job background
    Description

    At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions, a reality. As a dynamic organization with a global presence, our passion & determination to design, manufacture, and sell the highest quality products across a diverse set of industries is what we do.

    What you'll do:

    As a Customer Support Specialist, you will work in conjunction with an Account Manager to ensure that ARMOR-IIMAK's customers are being provided with a high level of care and support. Our team approach to service ensures that our internal and external customers are provided with the tools and resources they need to be successful. Our Customer Support Specialists are trained and encouraged to focus on the customer experience through building relationships, maintaining a focus on quality, and acting as a trusted advisor. Our ideal candidate is energetic, has a glass-half full mentality and thrives in a fast paced, fun, team environment.

    • Engage with ARMOR-IIMAK customers while providing sales support through a variety of channels: e-mail, web, phone, etc.
    • Process incoming orders with accuracy– Verify and maintain customer profile information in management system
    • Input orders following customer instructions, internal policies such as shipping cutoffs and core value
    • Review pricing quotes and troubleshoot pricing discrepancies
    • Create and maintain customer part number linking in our systems
    • Perform tasks related to monitoring and releasing order from customer, manufacturing and credit hold
    • Interface with Customer Care Planning to secure delivery dates and Shipping to determine shipping methods and freight quotes
    • Review and release orders received from the web and process EDI orders
    • Provide sales support with Account Managers in reference to administration and account maintenance
    • Field calls, support assigned primary and secondary accounts, answer application, printer, and ribbon questions, cross reference competitor inks and part numbers and when appropriate, advise customers on how to switch to core products for cost savings
    • Other order inquires i.e. - pricing, product availability, shipping and tracking information
    • Process customer complaints in a timely and professional manner, work to establish positive communication with customers
    • Communicate customer issues– i.e. complaints, competitive information, samples, etc.

    Who you are:

    • You are a people person, who enjoys helping others
    • You are organized, driven and enjoy finding solutions and meeting the needs of your customers
    • You are an excellent communicator both verbally and when writing
    • You are comfortable working on a computer and find it easy to navigate through more than one system at a time
    • You have great time management skills and enjoy collaborating with your team

    What you have:

    • At least two years of previous experience in a customer service role required, Associates or Bachelor's degree a plus
    • Goal oriented, self-motivated, and able to meet deadlines while prioritizing and managing multiple tasks
    • Must be able to demonstrate a persistent, assertive & confident approach towards selling.
    • Strong analytical and PC skills. Experience with Microsoft-AX, Microsoft Office suite, and CRM software is a plus
    • Strong attention to detail and excellent organization skills.
    • Excellent verbal, written and interpersonal skills with the ability to establish rapport with customers and interact effectively with all levels in organization

    What we offer:

    • Health, Vision, Dental Insurance
    • 401(k) Match
    • Wellness Program/Incentives
    • Paid Lunch Breaks
    • Paid Time Off
    • Shift Premiums
    • On-Site Fitness Facility
    • Continued Learning Opportunities
    • Tuition Assistance Program
    • Employee Appreciation Programs
    • ARMOR-IIMAK Safety Program
    • Employee Assistance Program

    Pay Transparency: Additional factors such candidates work experience, education/training, job-related skills, as well as market and business considerations may influence compensation offered.

    ARMOR-IIMAK is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

  • University at Buffalo

    Research Support Specialist

    1 week ago

    University at Buffalo Buffalo, United States

    Under the direction of a research scientist, in the largest comprehensive research foundation in the country, you will carry out complex analytical tasks that require the theoretical and practical application of a body of highly specialized knowledge Support Specialist, Research, ...

  • SUNY Buffalo State

    EITA Support Specialist

    2 weeks ago

    SUNY Buffalo State Buffalo, United States

    EITA Support Specialist EITA Support Specialist inStudent Accessibility Services Buffalo State, State University of New York,seeks candidates for the position of EITA SupportSpecialist in Student Accessibility Services For a full job description and to · /> ...

  • University of Buffalo

    Research Support Specialist

    1 week ago

    University of Buffalo Buffalo, United States

    Fiscal Year Position Title Research Support Specialist Classification Title Research Support Specialist Department Exercise and Nutrition Sciences Posting Number R240008 Posting Link Employer Research Foundation Position Type RF Clerical/Technical Type Full-Time Appointment Term ...

  • University at Buffalo

    Research Support Specialist

    1 week ago

    University at Buffalo Buffalo, United States

    Position Title: Research Support Specialist · Posting Number: R240008 · Employer: Research Foundation · Salary Range: $40,000 - $42,000 · FTE: 1.00 · Position Summary: · The Center for Research and Education in Special Environments ) is seeking an Research Support Specialist. Th ...

  • University of Buffalo

    Research Support Specialist

    1 week ago

    University of Buffalo Buffalo, United States

    Fiscal Year Position Title Research Support Specialist Classification Title Research Support Specialist Department The University at Buffalo Posting Number R230005 Posting Link Employer Research Foundation Position Type RF Clerical/Technical Type Varies Appointment Term Salary G ...

  • Modern

    Operations Support Specialist

    3 days ago

    Modern Buffalo, United States

    The Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly completed and entered into company's routing system for proper billing and invoicing. Essential Responsibilities. Review completed paperwork Support Specialist, Operation ...

  • Hospice Buffalo

    Technical Support Specialist

    1 week ago

    Hospice Buffalo Buffalo, United States

    Job Description · Job DescriptionWhat's in it for you? Hospice offers a Robust Total Rewards Package · Employer 401k contribution regardless of employee participation, and match on employee contributions there after · Health Insurance with vision component copayment plan, or high ...

  • Materion Corporatiom

    Customer Support Specialist

    2 weeks ago

    Materion Corporatiom Buffalo, United States

    As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Service Manager, this role will be responsible for actively maintaining an ongoing relationship with customers and the factories in our division. They have daily exposure to cus ...

  • International Imaging Materials, Inc

    Customer Support Specialist

    3 weeks ago

    International Imaging Materials, Inc Buffalo, United States

    Job Description · Job DescriptionAt ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a ...

  • Odoo

    Functional Support Specialist

    1 week ago

    Odoo Buffalo, United States

    Functional Support Specialist - Buffalo, NY · 40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, United States · Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional bus ...

  • International Imaging Materials

    Customer Support Specialist

    3 weeks ago

    International Imaging Materials Buffalo, United States

    At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, o ...

  • Modern Disposal Services, Inc.

    Operations Support Specialist

    5 days ago

    Modern Disposal Services, Inc. Buffalo, United States

    Title: Operations Support Specialist · Reports to: Operations Support Manager · Direct Reports: Not Applicable · Position Summary · The Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly completed and entered into compa ...

  • EXCELSIOR ORTHOPAEDICS GROUP

    Clinical Support Specialist

    3 weeks ago

    EXCELSIOR ORTHOPAEDICS GROUP Buffalo, United States

    Job Details · Job Location · Excelsior Orthopaedics Amherst NY - Amherst, NY · Position Type · Full Time · Education Level · High School · Salary Range · $ $29.70 Hourly · Job Shift · Day · Clinical Support Specialist · Job Summary · The clinical support specialist res ...

  • University at Buffalo

    Database Support Specialist

    3 weeks ago

    University at Buffalo Buffalo, NY, United States

    Position Title: Senior Research Support Specialist · Posting Number: R230009 · Employer: Research Foundation · Salary Range: Competitive · FTE: Varies · Position Summary: · Working under general supervision with our Research teams in the largest comprehensive university-connecte ...

  • Caz Recovery

    Support Services Specialist

    2 weeks ago

    Caz Recovery Buffalo, United States

    Support Services Specialist (F/T Evenings) · Buffalo, NY ) · Apply · Description · Cazenovia Recovery is a great place to work We offer many benefits and extras to our staff members. This position is responsible for coordinating services for recovery, employment, education, suppo ...

  • Caz Recovery

    Support Services Specialist

    2 weeks ago

    Caz Recovery Buffalo, United States

    Support Services Specialist (F/T Evenings) · Buffalo, NY ) · Apply · Description · Cazenovia Recovery is a great place to work We offer many benefits and extras to our staff members. This position is responsible for coordinating services for recovery, employment, education, s ...

  • Caz Recovery

    Support Services Specialist

    3 weeks ago

    Caz Recovery Buffalo, United States

    Support Services Specialist (F/T Days) · Buffalo, NY ) · Apply · Description · Cazenovia Recovery is a great place to work We offer many benefits and extras to our staff members. This position is responsible for coordinating services for recovery, employment, education, support g ...

  • Bestselfwny

    TAY Support Specialist

    4 days ago

    Bestselfwny Buffalo, United States

    **SUMMARY OF DUTIES:** · The TAY Support Specialist will assist in maintaining a stable and therapeutic environment in BestSelf Behavioral Health's Safe Space overnight drop in center. Assists transition aged youth in learning life skills and community integration, provides expo ...

  • Materion

    Customer Support Specialist

    3 weeks ago

    Materion Buffalo, United States

    At Materion, everyone is included, respected and offered opportunity to grow. Join us · Summary: As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Service Manager, this role will be responsible for actively maintaining an ongo ...

  • Hospice Buffalo

    Technical Support Specialist

    2 weeks ago

    Hospice Buffalo Buffalo, United States

    What's in it for you? Hospice offers a Robust Total Rewards Package Employer 401k contribution regardless of employee participation, and match on employee contributions there after · Health Insurance with vision component copayment plan, or high deductible plan (FT status) · HS ...