Functional Support Specialist - Buffalo, United States - Odoo

Odoo Buffalo, United States

3 weeks ago

Description

Functional Support Specialist - Buffalo, NY

40 Fountain Plaza, Suite 1200, Buffalo, NY 14202, United States
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do.

The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 8 million users, and partners in more than 120 countries, and we continue growing with 1500 daily downloads.

We are growing fast and need to hire faster.

We are currently searching for a highly motivated candidate to
join our Technical Support Team in Buffalo
Team Size

50+ people
What we expect

Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.

As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America.

This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium sized businesses and the functions within them.
Product Complexity

Personal Evolution

Autonomy

Customer Relationship

Quality of Product / Tools

Responsibilities

Become an expert on all of the features and functions within Odoo's software applications
Provide expertise to clients seeking to use Odoo applications effectively
Create solutions and effectively communicate (written, verbal) to customers
Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
Collaborate with Engineering, Product, and Developer teams to escalate critical issues
Resolve issues via email, chat, and phone

Gather feedback:
our product team loves to crank out features that our users are asking for
Boost Customer Satisfaction and productivity
Must Have

Bachelor's Degreeor an equivalent combination of education and experience
Passion for software products
Demonstrated ability to learn
Critical thinking skills in a social setting
English - Professional written and verbal fluency
Nice to Have

Ticket-based support experience

Available immediately
A Technical Support Specialist?

What's great in the job?

Great team of very smart people in a friendly and open culture.
No silly tools to use, no rigid working hours.
No waste of time in enterprise processes, real responsibilities and autonomy.
Expand your knowledge of various business industries.
Create content that will help our users on a daily basis.
Real responsibilities and challenges in a fast evolving company.
Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Pre-Tax Commuter Benefits
PTO (Paid-time-off), paid sick days and paid holidays
Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
Evolve in a nice working atmosphere with a passionate, growing team
Snacks, fruit, and coffee/drinks on tap
Company-sponsored events for groups of 6+ employees
The annual compensation range for this role is $45,000-$70,000.

Please note that actual annual compensation may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

A full-time position
with an attractive salary package

Exchange Program

Apply to a similar position
in a subsidiary of Odoo
Afterwork events, several team building activities

Trainings

12 days trainings a year and books for career development

Sport Activity

Play any sport with colleagues,
the bill is covered
Eat & Drink

Chef prepared lunches daily, Fruits, Snacks, and Coffee provided

Be part of our team
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.

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