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Help Desk Analyst
5 days ago
cyber technology innovations Washington, United States**Help Desk Technician - Desktop Deployment**: · The primary responsibility for a Desktop Deployment Technician is to deploy systems to end users in an federal government organization. The technician may also take on additional role focusing on IT Service Desk. · The Desktop Depl ...
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Help Desk Analyst
1 week ago
Spatial Front, Inc. Washington, United States: · **Summary of Major Job Functions**: · - Resolve service requests and incidents for Tier I supported services · - Perform remote troubleshooting of customer issues · - Provision, modify, and delete user accounts · - Escalate issues to management and Tier II as needed · **Prima ...
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Help Desk Analyst
1 week ago
Spatial Front, Inc. Washington, United States: · **We have three (3) Positions open and three (3) shifts, all are on-site in Washington DC,** · - ** Shift 1: Monday-Friday - 7:00 AM to 4:00 PM**: · - ** Shift 2: Monday-Friday - 10:00 AM to 7:00 PM**: · - ** Shift 3: Sunday-Thursday - 11:00 PM to 8:00 AM** · **Summary of Maj ...
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Service Desk Analyst I
1 week ago
ePlus inc. Washington, United StatesOverview: · - For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet acc ...
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Help Desk Analyst
6 days ago
Resource Management Concepts Patuxent River, United StatesResource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the Un ...
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Help Desk Analyst
5 days ago
Bowie State University Bowie, United StatesProvide Tier Level I technical support via the phone, ticketing system, chat, and remote tools for students, faculty, and staff. Answer incoming calls and provide technical support via the phone and remote desktop support tool. Fulfilling service req Help Desk Analyst, Help Desk, ...
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Service Desk Analyst
6 days ago
TEKsystems Baltimore, United States: · This role will be the only resource supporting the facility onsite. Daily responsibilities will require them to resolve issues with computer hardware and software, provide end user training and education, builds, and rebuilds computers, and assists with overall operation of c ...
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Help Desk Analyst
6 days ago
Bowie State University Bowie, United StatesPosting Details · Job Specification Information · Job Posting Number · S420NE · Position Title · Help Desk Analyst · Class Title · Staff · Regular or Contingent II · Contingent II (more than 6 mos) · Desired Start Date · FLSA · Non-Exempt · Grade/Range · $40,000 · Open Date · 0 ...
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Service Desk Analyst
6 days ago
CACI International Oxon Hill, United StatesService Desk Analyst - Mid (Hybrid) · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: None · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · Qualified candidates will provide mid-level ...
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Service Desk Analyst
5 days ago
CACI International Oxon Hill, United StatesService Desk Analyst - Mid (Hybrid) · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: None · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · * * · Qualified candidates will prov ...
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Help Desk Analyst
5 days ago
Censeo Consulting Group Washington, United StatesJob Description · Job DescriptionHelp Desk Analyst (Salesforce) · The Company: · Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and ...
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Help Desk Analyst
1 week ago
Booz Allen Hamilton Silver Spring, United StatesJob Number: R0197366 · Help Desk Analyst Key Role: · Provide information systems support for operations and maintenance of over 50 custom applications. Create and maintain standard operating procedures and contribute to the efficiency and improvement of the systems. Act as the c ...
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Help Desk Analyst
1 week ago
Trillion Technology Solutions Washington, United StatesJob Description · Job DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. · 2-6 years of experience providing help desk support · Associate or bachelor's degree preferred · Experience with ServiceNow pref ...
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Service Desk Analyst
1 week ago
Diligent Washington, United StatesAbout Us · Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so the ...
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Service Desk Analyst
1 week ago
TEKsystems Halethorpe, United States: · Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handlin ...
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Service Desk Analyst
1 week ago
TEKsystems Baltimore, United States:Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, d ...
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Analyst -Help Desk
1 week ago
Dunhill Professional Search Washington DC, United StatesTelework · **Secret Clearance Required · This role supports multiple components of the Defense client's enterprise mobility capability as it continues to expand in features and capabilities. Carries out moderately complex information systems and/or information technology tasks ...
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Service Desk Analyst
2 weeks ago
TEKsystems Catonsville, United States: · • Perform application upgrades for premier customers on a scheduled basis · • Responsible for immediate escalation of issues that occur during an upgrade · • Responsible for adherence to the upgrade processes and procedures for both Production and Non-Production environmen ...
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IT Service Desk Analyst I
2 weeks ago
GBMC HealthCare Towson, United StatesJOB DESCRIPTION SUMMARY: · Under direct supervision and in accordance with IT service level agreements, primarily provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. Support is provided primarily via telephone, email and remote assista ...
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IT Service Desk Analyst II
2 weeks ago
Greater Baltimore Medical Center (GBMC) Baltimore, United States Full timeUnder limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by ...
Service Desk Analyst - Annapolis, United States - HASI
Description
Position Summary
The Service Desk Analyst serves as the initial point of contact for IT and customer support for our team and ensures proper operation of workstations and other endpoints, enabling end users to focus on business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user support requests, as well as tier 1-2 functions. Problem resolution may involve logistical support, the use of diagnostic and tracking tools, as well as require that the individual supports end-user computing, special events, and meetings. The cornerstone of the Service Desk Analyst role is to provide end users with a superior trustworthy support experience that includes individualized service, one-on-one support, hands-on training, clear communication, and regular follow up.
Responsibilities
Onsite appearance, providing prompt and responsive in-person and remote end-user IT support with an emphasis on providing excellent customer and user experience
Respond to IT support requests submitted by email, trouble ticket, phone, or in-person
Escalation and hand-off of requests when appropriate
Provide personal, attentive service to end users, regardless of the simplicity or complexity of the request
Identification and triage, including business impact, security events, and outages
Consistently follow up on outstanding requests and ensure timely, documented resolution, as well as, that all needs are met and issues are resolved
Support Windows 10 and Windows 11 desktop environments
Manage SaaS applications and related user accounts and access privileges
Configure workstations, desktop peripherals, and other user-facing technology
Perform on-boarding/off-boarding processes and functions to include equipment sourcing and assignment and new hire training/orientations
Support technology throughout the office, including collaboration tools, audio, and video equipment, and conference room technology
Support mobile computing including, phones, tablets, laptops, VPN, and Wi-Fi
Manage and monitor internal assets to ensure equipment is stocked, functional, and inventory is maintained
Support email, file server, printing, and other day-to-day operational needs of users
Provide computer and software training and prepare training materials as needed
Configure and deploy software installation and update packages
Diagnose, research, repair, resolve, and document hardware and software issues
Troubleshoot computer networking issues
Perform PC upgrades, including asset management, OS installation, profile migration, and data security
Perform maintenance, engage in incident response, and provide support with minimal notice and/or outside of traditional business hours on occasion when needed to support team operations
Other duties and projects may be added and/or assigned as needed
Qualifications
2+ years' experience configuring and servicing computer hardware
2+ years' experience configuring and managing Windows operating systems
2+ years' supporting professional environments
Exceptional, demonstratable customer service orientation
Experience supporting VIPs or providing customer support in other high-stakes, high-expectation environments
Experience working with a ticketing system
Working knowledge of modern operating systems
CompTIA A+ or Network+, or other comparable certification preferred
Working knowledge of Microsoft 365 product configuration, including Outlook, Word, and Excel
Experience working with remote support tools
Experience using configuration or mobile device management tools preferred
Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external, and customer teams
Highly motivated and self-directed
Ability to manage multiple priorities and to quickly assess and adjust to changing priorities
Ability to quickly identify and resolve technical problems or escalate without delay
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Service Desk Analyst professionals in Annapolis
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Dominic Messuri
Customer Service / Support and Help Desk