No more applications are being accepted for this job
- Perform application upgrades for premier customers on a scheduled basis
- Responsible for immediate escalation of issues that occur during an upgrade
- Responsible for adherence to the upgrade processes and procedures for both Production and Non-Production environments
- 1-2 years' work experience in industry, client/customer service or technical help desk.
- Experience working and communicating with external clients required.
- Ability to work independently yet support team responsibilities.
- Must be able to communicate in technical and non-technical terms depending on audience.
- Excellent internal and external verbal, written and listening communication skills.
- A positive, friendly, can-do attitude.
- Proven analytical There will be customer interaction as scheduling and verification of completion will need to be done.
Service Desk Analyst - Catonsville, United States - TEKsystems
Description
:Support, Customer service
Top Skills Details:
Support,Customer service
Additional Skills & Qualifications:
Home internet and PC for remote training until hardware is delivered.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.