-
Help Desk Analyst
2 days ago
KeenLogic Alexandria, United StatesKeenLogic is seeking a self-motivated and driven **Tier II Help Desk Analyst **with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. · **Description**: · **Quali ...
-
Tier Ii Help Desk Analyst
1 day ago
KeenLogic Alexandria, United StatesKeenLogic is seeking a self-motivated and driven **Tier II Help Desk Analyst **with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. · **Description**: · **Quali ...
-
Help Desk Analyst
1 week ago
Spatial Front, Inc. Washington, United States: · **We have three (3) Positions open and three (3) shifts, all are on-site in Washington DC,** · - ** Shift 1: Monday-Friday - 7:00 AM to 4:00 PM**: · - ** Shift 2: Monday-Friday - 10:00 AM to 7:00 PM**: · - ** Shift 3: Sunday-Thursday - 11:00 PM to 8:00 AM** · **Summary of Maj ...
-
Help Desk Analyst
2 days ago
cyber technology innovations Washington, United States**Help Desk Technician - Desktop Deployment**: · The primary responsibility for a Desktop Deployment Technician is to deploy systems to end users in an federal government organization. The technician may also take on additional role focusing on IT Service Desk. · The Desktop Depl ...
-
Help Desk Analyst
6 days ago
Spatial Front, Inc. Washington, United States: · **Summary of Major Job Functions**: · - Resolve service requests and incidents for Tier I supported services · - Perform remote troubleshooting of customer issues · - Provision, modify, and delete user accounts · - Escalate issues to management and Tier II as needed · **Prima ...
-
Service Desk Analyst I
1 week ago
ePlus inc. Washington, United StatesOverview: · - For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet acc ...
-
Service Desk Analyst
3 days ago
CACI International Oxon Hill, United StatesService Desk Analyst - Mid (Hybrid) · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: None · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · Qualified candidates will provide mid-level ...
-
Tier 1 Help Desk Analyst
1 week ago
SecuriGence LLC Arlington, United States**Job Title**:Tier 1 Help Desk Analyst · **Location**: Arlington, Virginia · **Clearance Level**: Secret Clearance. Top Secret Preferred. · **Summary** · We deliver essential technology services to our customers in support of their missions to sustain the national security and pr ...
-
Microsoft Help Desk Support Analyst
2 days ago
CLVG Consulting, Inc Arlington, United States**Help Desk Support Service Specialist** · Resource to provide Helpdesk Engineering support for the installation and maintenance of Microsoft Tools developed on the Microsoft Dynamics Platform. · - Identify areas of improvement for Help Desk operations for all tenants/team member ...
-
IT Service Desk Analyst Tier 2
3 days ago
RIVA Solutions Inc. Bethesda, United StatesTitle**:IT Service Desk Tier 2 Analyst** · Location: Bethesda, MD and/or Rockville, MD · Terms: Full-time · Clearance: Public Trust · Travel: 0-20% · Education: BA/BS degree and 5 years of experience · **_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** · That's RIVA. Our employe ...
-
IT Service Desk Analyst Tier 1
3 days ago
RIVA Solutions Inc. Bethesda, United StatesTitle**:IT Service Desk Tier 1 Analyst** · Location: Bethesda, MD and/or Rockville, MD · Terms: Full-time · Clearance: Public Trust · Travel: 0-20% · Education: BA/BS degree and 3+ years of experience · **_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** · That's RIVA. Our employ ...
-
Tier 1 Service Desk Analyst
1 week ago
Smksoft Vienna, United StatesJob Summary: · **Responsibilities**: · - Responsibilities · - Respond to inbound calls daily to provide technical support/troubleshooting · - Leverage resources to resolve technical issues timely · - Escalate requests outside of your scope when necessary · - Attend weekly staff/m ...
-
Tier 1 Service Desk Analyst
1 day ago
Smksoft Vienna, United StatesJob Summary: · **Responsibilities**: · - Responsibilities · - Respond to inbound calls daily to provide technical support/troubleshooting · - Leverage resources to resolve technical issues timely · - Escalate requests outside of your scope when necessary · - Attend weekly staff/m ...
-
Help Desk Analyst
2 days ago
Censeo Consulting Group Washington, United StatesJob Description · Job DescriptionHelp Desk Analyst (Salesforce) · The Company: · Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and ...
-
Tier II Help Desk Analyst
16 hours ago
KeenLogic Alexandria, United StatesJob Description · Job DescriptionKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. ...
-
Tier II Help Desk Analyst
2 days ago
KeenLogic Alexandria, United StatesJob Description · Job DescriptionKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. ...
-
Help Desk Analyst
6 days ago
Trillion Technology Solutions Washington, United StatesJob Description · Job DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. · 2-6 years of experience providing help desk support · Associate or bachelor's degree preferred · Experience with ServiceNow pref ...
-
Service Desk Analyst
1 week ago
Diligent Washington, United StatesAbout Us · Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so the ...
-
Help Desk Analyst
1 week ago
CACI International Arlington, United StatesHelp Desk Analyst · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · * * · **What Youll Get to Do:** · Work with a purpo ...
-
Analyst -Help Desk
6 days ago
Dunhill Professional Search Washington DC, United StatesTelework · **Secret Clearance Required · This role supports multiple components of the Defense client's enterprise mobility capability as it continues to expand in features and capabilities. Carries out moderately complex information systems and/or information technology tasks ...
Service Desk Analyst - Oxon Hill, United States - CACI International
Description
Service Desk Analyst - Mid (Hybrid)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* *
Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
**What Youll Get to Do:**
+ Serve as first contact for users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing
+ Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support
+ Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support
+ Analyze and resolve complex service requests and incidents that have been escalated by the junior level analysts
+ Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problems
+ Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting
**You'll Bring These Qualifications:**
+ Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
+ Bachelors degree or equivalent + 3 applicable years
+ Ability to work Shift 3: Monday - Friday, 8:00am 4:30pm (and flexibility to work different shifts in the future due to coverage priorities and changing client requirements)
+ Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox
+ Experience with patch management software (e.g., SCCM)
+ Experience installing, upgrading, and removing software
+ Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
+ Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software).
+ Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OUs and Group Policy.
+ Remote Support including Remote tools, VPNs and Networking
+ Office 365 Applications including Outlook, OneDrive and Teams
+ Knowledgeable of Problem Management best practice and processes
+ Ability to obtain DHS EOD
**These Qualifications Would Be Nice to Have:**
+ COMPTIA A+, or Network+, or Security+ Certification
+ MCP Certification
+ ITIL Foundation certification
+ HDI Certification
**What We Can Offer You:**
+ Weve been named a Best Place to Work by the Washington Post.
+ Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
+ We offer competitive benefits and learning and development opportunities.
+ We are mission-oriented and ever vigilant in aligning our solutions with the nations highest priorities.
+ For over 55 years, the principles of CACIs unique, character-based culture have been the driving force behind our success.
#LI-Hybrid
#LI-Onsite
**Company Overview:**
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here )
The proposed salary range for this position is:
$54,200 - $111,000