- Bachelor's and 5 years' experience
- 3 years+ of MacOS and iOS support
- Apple Certified Mac Technician
- Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
- Advanced experience in Mac Operating Systems, Experience imaging/reinstalling MacOS software
- Incident/Request (Analysis, Documentation)
- Root Cause Analysis, Active Directory Management, Workstation Imaging/Reimaging
- Mobile Device Management (Provision, Reset, Remote Wiping)
- Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
- Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
- Effective written and oral communication skills
- Strong ability to troubleshoot Mac hardware and software issues
- Strong customer service and communication skills for in-person support as well as remote support
- The individual must be willing to work alone and within a team
- Ability to follow defined processes
- CRM/Ticketing/ACD Systems
- ITIL Service Management
- Policy Analysis
- Workstation Patching/Testing
- Desktop Engineering
- Release Management
- Knowledge Management
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Service Desk Analyst
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Service Desk Analyst
1 week ago
CAI Alexandria, United States**Job ID Number** · R2664 · **Employment Type** · Full time · **Worksite Flexibility** · Hybrid · **Job Summary** · We are looking for a motivated Senior Help Desk Analyst ready to take us to the next level If you have multifunction device and service desk experience, and ...
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Tier II Help Desk Analyst
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Keen Logic Alexandria, United StatesKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. · Description: · The successfu ...
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Tier II Help Desk Analyst
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Keen Logic Alexandria, United StatesKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. · Description: · The successfu ...
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Tier II Help Desk Analyst
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Keen Logic Alexandria, United StatesKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. · Description: · The successfu ...
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Service Desk Analyst
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Apex Systems Arlington, United StatesFor Immediate Response, please follow instructions below AND send to · Positions: Service Desk Analysts and Service Desk Leads · Location: HYBRID - 3 Days Onsite · Duration: 3-6 Month Contract to Hire (1.5+ years left on the contract) · If interested, please send: Updated WORD ...
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Help Desk Analyst
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DMI Arlington, United States Part timeAbout DMI: · DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to ...
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TOC Service Desk Analyst
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help desk support analyst
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Tier II Help Desk Analyst
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Help Desk Analyst
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Tier Ii Help Desk Analyst
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Help Desk Analyst
2 weeks ago
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Tier II Help Desk Analyst - Alexandria, United States - KeenLogic
Description
Job Description
Job DescriptionKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.Description:
The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Qualifications:
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