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Help Desk Analyst
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Help Desk Analyst
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Help Desk Analyst
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Help Desk Analyst
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Eappeal Help Desk Analyst
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Help Desk Analyst
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Service Desk Analyst I
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Help Desk Analyst I
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Service Desk Analyst
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IT Service Desk Analyst Tier 2
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IT Service Desk Analyst Tier 1
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Service Desk Analyst
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TEKsystems Baltimore, United States:Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, d ...
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Service Desk Analyst
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TEKsystems Baltimore, United StatesHybrid schedule in Catonsville, MD · Description: · Description · Daily responsibilities include logging, tracking and resolving an average of 20 to 30 · customer interactions per day. Specific responsibilities include acting as the · customer advocate for problem resolution, dem ...
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IT Service Desk Analyst II
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Greater Baltimore Medical Center (GBMC) Baltimore, United States Full timeUnder limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. Additionally, provides more complex Tier 2 support for all client technology and associated peripherals by ...
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Mobile Device Help Desk Analyst
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Service Desk Analyst
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Service Desk Analyst
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Help Desk Analyst
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Alderson Loop Owings Mills, United StatesAlderson Loop is looking for a Tier I Help Desk Analyst to support a broad spectrum of applications and processes serviced by the Help Desk using its ServiceNow web-based toolsets to search knowledge bases, document calls, complete requests and escalate incidents, all while follo ...
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Help Desk Analyst
3 weeks ago
T. Rowe Price Group, Inc. Owings Mills, United StatesThere is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ? We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and i Help Desk Analyst, Help Desk, ...
Service Desk Analyst - Halethorpe, United States - TEKsystems
Description
:Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day.
Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team.
An average call lasts approximately 6 minutes; first call resolution rate goal is 75%.The most common calls are listed below:
Microsoft Outlook
Microsoft Word
Connection issues
Work Schedule:
M-F 10am-7pm and M-F 1pm-10pm
Skills:
Help desk, Customer service, Technical support, Service desk, Troubleshooting, Office 365, Windows 10, Phone support, communication and people skills, customer support, Active directory, organizational and interpersonal skills, ITSM, healthcare support, Password reset, ServiceNow
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.