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    Operations Manager - Agawam, United States - Six Flags New England

    Six Flags New England
    Six Flags New England Agawam, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Summary: The Operations Manager- Aquatics is responsible for all aquatic operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

    Essential Duties and Responsibilities:

    • Oversee all operational functions related to the safe and effective operation of Hurricane Harbor
    • Assist in the management of one or more additional operational departments as assigned
    • Ensure 100% compliance with all water park standard operating procedures
    • Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate
    • Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training
    • Responsible for the creation and maintenance of the operating budget for the departments
    • Coordinate all off-season activities to include training, winterization, and pool cleaning functions
    • Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures
    • Ensure all Guest and Employee areas are clean and a standard of excellence is maintained
    • Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity
    • Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions
    • Develop and implement a business plan
    • Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff
    • Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast
    • Responsible for interacting with Guests and resolving complaints and addressing concerns
    • Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines
    • Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards
    • Other duties as assigned by the Director of Operations

    Skills and Qualifications:

    • Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification
    • Will be required to work nights, weekends, and some holidays
    • Must be able to demonstrate excellent written and oral communication
    • Superior front line customer service focus required
    • Must possess strong leadership, motivational, interpersonal and organizational skills
    • Strong work ethic with an attention to detail
    • Occasional travel for training, and assistance at sister properties may be required
    • Must be 18 years of age or older
    • Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
    • An AFO or CPO certification

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