General Manager, Operations - Springfield, MA, United States - Transplace, Inc.

Description

** General Manager, Operations**

**Job Category****:** Supply Chain & Operations **Requisition Number****:** GENER005945 Showing 1 location **Job Details**

**Description**

The General Manager is responsible for managing a group of clients (Pod). This includes visiting the clients on a regular basis and providing support and reporting to clients as needed. This position is also responsible for managing the P&L of the team, as well as designing, executing, maintaining and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency.

PRIMARY JOB ACCOUNTABILITIES

o Demonstrate Transplace Leadership Principles

o Lead by Example

o Communicate Effectively

o Build a Great Team

o Deliver Results

Operations Management (P&L Ownership, Strategic Development, Overall Operations)

Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)

Meet or Exceed Transplace Targeted Financial Objectives

Ensure appropriate use of internal service providers where benefits exist for Transplace and the Customers

Meet or exceed Customer financial and service targets

Active development, distribution and customer alignment of business metrics that highlight both financial and service value

Renewal of contract with customer

Ensure team development and growth aligns with corporate development goals

ESSENTIAL FUNCTIONS AND TASKS

Pro-actively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability

Develop and distribute customer reports and internal performance management reports

Rate Quotes

TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)

Monitor and hold team accountable for all key job functions

Review, analyze, and own all matters related to P&Ls

Deliver cost savings / cost containment to customer and/or Transplace

Retain overall ownership of assigned areas of responsibility

Cascading Account Goals (SMART)

Business Reviews (Creation, Development, Presentation of)

Employee Development Ownership (Coaching, Mentoring, Hiring, etc.)

Engage Employees as business partners on a regular basis to discuss career development, current performance, and training opportunities (cross-account, cross-functional, etc.)

Understand and apply all aspects of customer contracts

Work closely with Strategic Account Management group to maintain and grow Transplaces business with the customer; incorporating ROI delivered to customer over the life of the contract

KNOWLEDGE AND EXPERTISE

Working Knowledge and Utilization of the appropriate transportation management system

Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)

Knowledge of the Customer's Business (Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.)

The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)

Industry Expertise (Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries)

Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)

Geographical Expertise (Geographical understanding of the continental US and Canada. Understanding of mileage as it relates to the passage of time, including DOT & Speed governance), Including Transit time difference based on mode

Working knowledge of Transplace LSS and how it applies to area of responsibility

Advanced understanding of Transplace IT process and procedures, including the Change Request process

SKILLS

Advanced computer skills

Microsoft Excel: Advanced knowledge of Microsoft Excel including but not limited to V/H Lookup, Pivot Tables and advanced formulas

Effective analytical and problem-solving capabilities

Ability to envision and implement new concepts/strategies

Simultaneous management of multiple tasks, negotiation skills, advanced written, oral, and presentation communication skills

TRAVEL

Extensive

EXPERIENCE

4 years of logistics or customer service

2 years of management

EDUCATION

High school diploma or GED required

College Degree Preferred

COMPANY

Transplace powers one of the largest managed transportation and logistics networks in the world. Its tech-enabled services and solutions platform are backed by the combination of innovative technology and a dedicated team of domain experts, engineers, and data scientists. Transplace is committed to thrilling its customers by consistently improving supply chain performance and providing greater visibility and control of their logistics networks. Companies of all sizes rely on Transplace to deliver trusted outcomes through best-in-class logistics management, strategic capacity, and cross-border services.

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EEOC

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

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