Customer Service Representative - Fallbrook, United States - Soapy Joe's Group, Inc.

Soapy Joe's Group, Inc. Fallbrook, United States

3 weeks ago

Description

Job Type

Part-time

Description

Position Summary

We are looking for energetic, motivated employees that like to have fun at work. At Soapy Joe's many of our entry level positions are full time positions with flexible hours. This means you are eligible for benefits, vacation time, generous holiday pay, 401k, and many more bene-fits. We strive to be a great place to work where our employees can grow and develop into future leaders. We offer career growth and development, wellness programs, and a lively team atmosphere where you will develop skill sets in maintenance, customer service, managing teams, use of technology and team building. Apply today if this sounds like a great fit for you

WHY SOAPY JOE'S?

We're not just a car wash, we're driven to clean cars, protect the environment and shine in our communities. We are invested in creating opportunities, inspiring development, and bringing dynamic servant-leaders into our company that will take care of our team and our members. If you love to win, care about people, and you're not afraid to roll up your sleeves and get to work, you will be in great company with us. Culture is vital to our success and we are looking for new team members that connect to our values and want to see our culture thrive.

Our core values are:

Build community: we love our neighbors and create an atmosphere where everyone is welcome
Lead with heart: we create trust and respect through listening, positive words and actions
Create fans: we impress customers with a great experience defined by positivity and helpfulness
Do the right thing: we operate with honesty and integrity - even when no one's looking
Be proud: we're proud of our quality services and clean sites, but most of all, we're proud of our team
Have fun: we believe creative solutions and genuine connections happen when you're having fun
Keep learning: we take learning as seriously as we take having fun, which means we do it all the time

Essential Functions/Responsibilities

The Customer Service Representative (CSR) serves as the first impression of the Soapy Joe's experience to our members and potential members. The Soapy Joe's team strives every day to WOW our members through a genuine and authentic service experience. The CSR is a pillar of the Soapy Joe's foundation providing the very best experience we can to our members, potential members and guests. The role of the CSR is to provide a safe, speedy, clean, friendly experience to the car wash customer.

This includes focusing on:

Increasing Memberships: The team member must understand and exhibit the value of memberships to the customer through product knowledge and through an ability to communicate the VALUE of membership.
Increasing Member and Customer Satisfaction: The team member must be "show-ready" at all times through perfect uniform standards as well as have a proven ability to provide the WOW in service and experience to our members through an engaging and welcoming demeanor.
Increase processing speed at the XPT's: The Soapy Joe's team member must increase process efficiency through DRB knowledge and expedited service. The CSR will work with the other team members to help support processing cars through the queue.
Develop Skills: The team member will be required to complete a variety of training to onboard to their new position. Continued learning and growth is a part of everyone's role and responsibilities.

Requirements

Education/Training Requirements

High school diploma or GED equivalent desired

Skills/Abilities Requirements

Required to be physically capable of executing all essential functions to perform the job with or without accommodation: >80% of the time the employee in this role will be in physically demanding conditions (sun, rain, wind, heat, confined spaces, high vol-umes of traffic and high-volume noise and sound).
Willingness to work a flexible schedule, nights and weekends.
A positive attitude and ability to be a friendly, team-player
Attend and perform well at any training programs assigned.
Able to move about to access a variety of tools and office equipment
Able to consistently operate a computer or other electronic device
Able to ascend or descend a ladder, crouch or crawl
Ability to lift up to 50 lbs., lift overhead, twist and turn body when appropriate
Must be able to communicate clearly through both verbal and written form

Pay Range:

$17.50 per hour

Salary Description

$17.50

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