Patient Service Representative - Oceanside, United States - Scripps Health

Scripps Health
Scripps Health
Verified Company
Oceanside, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.


At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.


Come join our Scripps Clinic 78 and Jefferson and see what it's like to be a part of one of the Top 100 Places to Work in the country This Scripps outpatient clinic located in Oceanside is an outpatient facility with a tight-knit team and great camaraderie between both staff and providers.

We pride ourselves on our collaborative atmosphere and commitment to providing exceptional care to our community.

As a Patient Service Representative in the Radiology/Diagnostic department, you'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for the following:

  • Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the checkout process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
  • Scheduling and confirming appointments and entering appropriate insurance.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to identify the need to involve leadership in order to resolve concerns.


This is a benefitted Part Time, Evening Shift position (currently the needs are Tues/Wed/Thu/Fri from 4PM - 9PM and Sat from 7:45AM - 4:15PM), located at Scripps Clinic 78 & Jefferson in Oceanside.


Required Qualifications:


  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:


  • 1 year of experience in customer service or a healthcare/medical office environment preferred.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Position Pay Range:
$22.29-$30.58/hour
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