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    Customer Experience Specialist - Brockton, United States - Copeland Toyota

    Copeland Toyota
    Copeland Toyota Brockton, United States

    1 week ago

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    Description

    Customer Experience Specialist Brockton, MA Part Time **Copeland Toyota** located in Brockton, MA is seeking experienced and professional Customer Experience Specialist and coordinators to join our Business Development Team You will be directly responsible for helping to drive traffic to the dealership. Automotive experience is not required, but call center experience is preferred.

    **We are offering a sign-on bonus for this position Part-Time and Full Time Positions available.**

    **What We Offer**

    Tufts Health Insurance and Blue Cross Dental Insurance

    401(K) Retirement Plan with Employer Match

    Group Life Insurance

    Paid Vacation

    Personal Time Off (PTO)

    As a **Customer Experience Specialist**, you are responsible for following-up with prospective internet buyers and scheduling sales appointments. You will handle both inbound and outbound scripted calls and appointment setting for sales customers. If you have a passion for delivering excellent customer service and have a go-getter attitude, apply today.

    **Responsibilities**

    Handle all incoming internet inquiries and internet phone leads.

    Direct customers to product information resources, including those available on the internet.

    Deliver inquiries/messages intended for other sales personnel and departments promptly.

    Respond to emails in a professional, well-spoken manner.

    Assist customers in appropriate vehicle selection, providing industry knowledge and the highest level of customer happiness.

    Conceptualize and understand the psychology of internet customers and work with them accordingly to set appointment for a proper vehicle demonstration.

    Other duties as assigned.

    **Qualifications:**

    Excellent verbal and written communication skills

    Proficient with Microsoft Word, Excel, and Outlook

    Time management, prioritization skills, and ability to multitask required

    Ambitious, goal oriented mentality and eager to improve

    Ability to hit sales quotas and closing percentages

    Valid drivers license

    Must have reliable transportation and successfully pass a drug test and background check

    Haitian, Spanish, Portuguese Creole-speaking candidates are a plus

    **Apply for Customer Experience Specialist**

    First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

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