Events & Experience Specialist - Wellesley Hills, United States - Sun Life

Sun Life

Verified Company

Wellesley Hills, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Location:

We support US flexible working arrangements in the contiguous 48 states, however this position is an on-site role at our US headquarters in Wellesley, MA.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients.

We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.

Every day, you'll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Events & Experience Specialist supports Sun Life's hospitality service program, with a range of in-person meetings and hybrid events and employee experience services.

The specialist provides expert knowledge to meet our corporate objectives, quality standards and business goals for our employee experience program.

A creative solutions expert with strong customer service skills, the specialist ensures the superb delivery of food and beverage programs, employee experience services and event logistics, including the support of the operational and administrative coordination of the site activities.

The specialist is an onsite role at our US headquarters in Wellesley (Boston MA) and occasionally supporting our other US offices including Hartford CT, Portland ME, Baltimore MD, Milwaukee WI and Kansas City MO, with seamless experiences across the sites.

The specialist takes a hands-on role coordinating key onsite meetings and events for a range of business partners, and collaborating with stakeholders, team members and vendors.

The specialist works directly with business partners to reserve space, confirms event orders, liaises with vendors and is onsite to ensure the smooth delivery of key activities at this site, ready to support last minute and special requests.

The specialist provides direction for catering partners and other vendor services as well as makes recommendations for service improvements.

Reporting to the Event and Experience Manager the specialist collaborates with partners in Broadcast & Event Services, Workplace Solutions, Workplace Strategy, and other departments of the company.

How you will contribute:

Onsite everyday at Wellesley site, working with employees and guests to provide and inspiring and smooth workplace experience for all employees and guests
Ensuring seamless event delivery, directing teams and vendors to ensure the completion of the event agenda and responds to last minute adjustments. Responsible for event/meeting coordination for range of onsite meetings, town halls and receptions including advising on space booking, detailing event agendas, communicating with vendors, food and beverage management, setups, wayfinding, staffing, safety planning and postevent reporting
Collaborating with Workplace Strategy & Design, coordinating hospitality experiences, support amenity & usage monitoring sharing insights and making recommendations for improvements
Educate employees on Activity Based Working and Future of Work Principles that form behavioral expectations and functional operation within Future of Work Spaces
Lead tours of Future of Work spaces with businesses and visitors to the space
Scheduled guest services duties at key FOW and hightraffic locations. Assisting employees with impromptu FOW support, questions & coaching. Assisting employees with occasional temporary access pass requests, room, or desk bookings, and coordinating last minute onsite arrangements. Receiving and assisting with the distribution of deliveries and other services through the office environment
Collaborating with the Workplace Solutions team to ensure high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise. Helping to ensure the security and organization of the office environment
Ongoing collaboration with the audiovisual services and technology teams, helping partners troubleshoot selfserve systems and escalating support requests as required
Onsite coordination of food and beverage programs, working closely with onsite vendors and stakeholders, processing invoices, reconciliations and making recommendations for service improvements
Administrative coordination of meeting and expenses including coordinating credit card reconciliations, pur