Customer Experience Specialist - Stoughton, United States - British Swim School of Newton/Canton/Franklin

Description

Job Description Job Description Benefits:

Competitive salaryFlexible scheduleOpportunity for advancementPart-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays offThis is a position where you can enjoy a company culture connected to your purpose and values.

This role manages the all-important first impression and then keeps it going by maintaining relationships with our families while on deck.

Benefits and PerksFlexible schedules (3-5 hours) convenient for after-school & second jobsPaid training & Lifeguard CertificationFun work environment and cultureEmployee referral programQuarterly (actually fun) team events such as escape rooms, trampoline parks, zip-lining, and bowling to name a fewRequirementsAn enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationshipsAn understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner

• Preferred-Ability to be upbeat and ready to enjoy having fun at workMust be able to work regularly on a weekendSomeone willing to cross train as a Swim Instructor when coverage is neededJob DutiesUpon completing the training program, Customer Experience Specialists will be our main point of contact for our families and students throughout their time as part of our extended swim familySetting up and take down the pool deck area before and after each shiftAssisting our parents with questions they have about their schedule and the progress of their children.

Supporting the aquatics team by being an active participant in the safety of our swimmersSupporting the aquatics team with attendance and skillsSupporting the aquatics team in managing the seamless transition between classesAbout Us:
'Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.#J-18808-Ljbffr