Jobs
>
Washington, D.C.

    Client Service Manager - Washington, United States - Katten

    Katten
    Katten Washington, United States

    3 weeks ago

    Default job background
    Description
    Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm's core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

    Client Service Manager

    The Client Service Manager (CSM) is responsible for managing the relationship between assigned practices and the Marketing and Business Development (MBD) Department, as well as providing support for a variety of MBD activities. This position will work alongside other Client Service Managers and Marketing, Communications and Business Development professionals under the direction of the Senior Client Service Manager and practice group leaders of the Litigation and Intellectual Property Departments (and sub-practices), and other areas as may be necessary ("assigned practices"). For the assigned practices, the CSM is the primary point of contact for all marketing and business development requests and will partner with their MBD colleagues as an integrated team to ensure the attorneys receive high quality work product and a seamless service experience. In addition to providing relationship management and general marketing support, the CSM is expected to maintain a strong working knowledge of the assigned practices' capabilities, experience, clients and individual attorneys' expertise.

    Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex). This position may be located in either our Chicago, New York, or Washington, D.C. office.

    Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Act as the MBD point of contact for lawyers from assigned practices; bringing fellow MBD colleagues into requests where needed and supporting certain activities autonomously.
    • Develop and maintain strong, productive working relationships with lawyers in assigned practices.
    • Develop and maintain a thorough and specific understanding of the capabilities of assigned practices, including prior experience, clients and industries served and distinguishing characteristics.
    • Provide input and support on a variety of marketing and communications activities to ensure appropriate strategies and positioning are reflected such as directory listings, rankings and award submissions (Chambers, etc.), events, marketing collateral materials, and thought leadership, etc.
    • Proactively identify opportunities in assigned practices for external promotion or client development activities, and work with appropriate MBD functional team members to execute on vetted opportunities.
    • Support practice group leaders in the development and implementation of business and/or brand building plans.
    • Manage practice marketing budgets, including regular reporting to practice leaders.
    • Partnering with the pitch and proposal team and actively participate in RFP kick-off calls to help establish the response strategy for assigned practices.
    • Work with the firm's public relations team to identify and leverage deals and case wins, industry trends, client relationships and other information appropriate for media outreach.
    • Work with events team and attorneys in assigned practices to develop client events and proprietary programming.
    • Evaluate sponsorship opportunities, potential strategic alliances, and partnerships.
    • In coordination with the Business Development team, support firm-wide business development programs including: Client Feedback, Client Service Teams, and lateral partner integration, as needed.
    Supervisory Responsibilities
    • This position does not have direct supervisory responsibilities, but contributes to the oversight of two Client Service Specialists.
    Knowledge, Skills and Abilities
    • Bachelor's degree in Marketing, Business or similar field, and five or more years' related experience are required. Prior experience working in a large law firm is strongly preferred as is experience supporting assigned practices.
    • Knowledge of services and capabilities of legal practices. Must develop credibility by building upon that knowledge, specific to the practices supported at Katten. Basic understanding of the business of law firms.
    • Outstanding interpersonal and relationship development and management skills. Must be able to develop meaningful, substantive relationships with a diverse group of attorneys and cultivate them over time. Must be similarly skilled in developing relationships with MBD colleagues and working effectively across functions within the department.
    • Strong verbal and written communication skills and the ability to communicate with courtesy and diplomacy.
    • Professionalism and the ability to exercise independent judgment in the handling of complex relationships and competing priorities.
    • Superior client service skills and instincts, including responsiveness, ownership, urgency, excellence, positivity and a solutions-orientation.
    • Interest in working in an evolving environment and ability to maintain a positive attitude as a contributor to that change.
    • Ability and availability to occasionally travel to other firm locations.
    • Ability to understand and support the firm and Department's goals, services, culture and strategy in order to represent the firm and the department in a positive, professional manner.
    • Required to work towards deadlines; must be able to work more than 37.5 hours per week (35 hours per week in New York) as necessary.
    We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.

    Katten Muchin Rosenman LLP is an Equal Opportunity Employer/AA-M/F/SO/Disability/Veteran.
  • McCloskey Mechanical Contractors, Inc.

    Service Manager

    2 weeks ago

    McCloskey Mechanical Contractors, Inc. Washington, United States

    **HVAC Service Manager** · McCloskey Mechanical Contractors, Inc. is a national HVAC/R and Plumbing contractor that has been in business for 38 years. The McCloskey family has built a strong foundation by maintaining relationships with contractors, suppliers, and customers alike, ...

  • FusionTech

    Service Manager

    4 days ago

    FusionTech Alba, United States

    Welcome to WISAG · ... one of the leading service companies in Germany for the areas of Aviation, Facility, and Industry. More than employees are working with us every day. · In WISAG Building Technology, we specialize in technical systems in buildings. Our work includes buildin ...

  • Tail Up Goat

    Service Manager

    1 week ago

    Tail Up Goat Washington, United States

    We are looking for someone who leads with kindness in every interaction and who will be warm and welcoming to colleagues and guests alike. · - Is kind. · - Is organized and detail oriented. · - Respects the gifts that everyone brings to the restaurant each day and exhibits a comm ...

  • Precision Tune Auto Care

    Service Manager

    3 weeks ago

    Precision Tune Auto Care Fort Myer, United States

    **Overview** · Precision Tune Auto Care began as a small tune up shop in in 1976 and has grown to more than 320 service centers operating in six countries. We are a recognized world leader in the automotive service industry and have been a top rated franchise 500 company for more ...

  • SPS Global

    Client Services Manager

    3 weeks ago

    SPS Global Washington, United States

    **Come explore the Power of Possibility with a career at SPS **We have a fantastic opportunity for an experienced Client Services Manager to come join our team in **Washington DC** · The **Client Services Manager (CSM)** position is to sit on-site with our client and oversee mult ...

  • Humana

    Manager, Service Coordination

    3 weeks ago

    Humana Washington, United States

    **Become a part of our caring community and help us put health first***: Humana Healthy Horizons in Virginia is seeking a Manager, Service Coordination (Manager, Care Coaching) who will lead teams of Service Coordinators (Care Coaches) responsible for the oversight of evaluation ...

  • Schindler

    Service Operations Manager

    3 weeks ago

    Schindler Washington, United States

    **Location: Washington, DC, District of Columbia, United States** · **Job ID**: 74905 · **We Elevate... You**: · Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-bei ...

  • SPS Global

    Client Services Manager

    2 weeks ago

    SPS Global Washington, United States

    Come explore the Power of Possibility with a career at SPS We have a fantastic opportunity for an experienced Client Services Manager · We offer competitive pay; large company benefits and a chance to do the work you enjoy with a highly established team · **Business hours: Monday ...

  • Department of Youth Rehabilita

    Support Services Manager

    3 weeks ago

    Department of Youth Rehabilita Washington, United States

    The mission of the Department of Youth and Rehabilitation Services (DYRS) is to improve public safety and give court-involved youth the opportunity to become more productive citizens by building on the strengths of youth and their families in the least restrictive, most homelike ...

  • Fire Safety and Protection

    Service and Inspection Manager

    3 weeks ago

    Fire Safety and Protection Washington, United States

    **ABOUT US** · Founded in 1964, Livingston Fire Protection, now Fire Safety and Protection, LLC, is a high-growth fire and life safety business offering a comprehensive set of services across a breadth of customers and geographies. FSP is a leading provider of fire and life safet ...

  • Petite Cerise

    Daytime Service Manager

    3 weeks ago

    Petite Cerise Washington, United States

    The Daytime Service Manager position at Petite Cerise is a unique opportunity for a hospitality professional to be a part of an outstanding team without working evenings or late nights. In collaboration with the management team primary responsibilities for this position include m ...

  • SPS Global

    Client Services Manager

    1 week ago

    SPS Global Washington, United States

    **Come explore the Power of Possibility with a career at SPS **We have a fantastic opportunity for an experienced Client Services Manager to come join our team in **Washington DC** · The **Client Services Manager (CSM)** position is to sit on-site with our client and oversee mult ...

  • High Concrete Group LLC

    Client Services Manager

    3 weeks ago

    High Concrete Group LLC Washington, United States

    Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Richmond, VA territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to pro ...

  • The High Companies

    Client Services Manager

    2 weeks ago

    The High Companies Washington, United States

    Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Richmond, VA territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to pro ...

  • Arlo DC

    People Services Manager

    2 weeks ago

    Arlo DC Washington, United States

    Arlo Washington DC, soon to be added to the Arlo Hotels portfolio is now seeking a dynamic **_People Services Manager._** · In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service fo ...

  • Abilities of Northwest Jersey, Inc.

    Youth Services Manager

    2 weeks ago

    Abilities of Northwest Jersey, Inc. Washington, United States

    This position is responsible for the success and oversight of all students and out-of-school youth services. The primary responsibility is to increase school to work transition for HS students with disabilities and increase awareness of Abilities services including Pre-ETS, Cente ...

  • AB Facility Services

    Mechanical Service Manager

    1 week ago

    AB Facility Services Washington, United States

    **About Us**: AB Facility Services, a leading privately held construction and real estate service organization with a combined 90+ years of experience in delivering high-quality projects and services, is looking for a full-time **Mechanical Service Manager** to oversee our mechan ...

  • American Red Cross

    Manager, Disaster Services

    1 week ago

    American Red Cross Washington, United States

    By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_ · Join us—Where your Career is a Force for Good · **Job Description** ...

  • AB Facility Services

    Mechanical Services Manager

    3 days ago

    AB Facility Services Washington, United States

    **About Us**: AB Facility Services, a leading privately held construction and real estate service organization with a combined 90+ years of experience in delivering high-quality projects and services, is looking for a full-time **Mechanical Service Manager** to oversee our mechan ...

  • Mary's Center

    Manager of Environmental Services

    6 days ago

    Mary's Center Washington, United States

    **_ Important Note: Mary's Center is mandating the COVID-19 vaccine + booster for all staff._** · The Manager of Environmental Services will provide leadership, direction, and management oversight for continuous improvement of the standard Environmental Services (EVS) operating m ...