Client Services Manager - Washington, United States - SPS Global

SPS Global

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Come explore the Power of Possibility with a career at SPS We have a fantastic opportunity for an experienced Client Services Manager

We offer competitive pay; large company benefits and a chance to do the work you enjoy with a highly established team

Business hours:
Monday-Friday business hours with some flexibility

We offer a competitive benefits package including paid time off, paid holidays, medical, dental, legal and life insurance, transit program, FSA, gym membership as well additional supplemental benefits and eligibility to enroll in a 401K with a competitive company match._

The
Client Services Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects.

The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies.

The CSM will act as the primary daily client. While overseeing the staff onsite for all supervisory functions required.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

Proactively institutes the SPS Governance Model to ensure client satisfaction.
Standardizes policies and procedures, including statistical monthly reporting and benchmarks.
Drives operational improvements and solution design.
Troubleshoots and resolve all client, site management and site staff issues.
Coordinates, implements, and oversees any special projects.
Coordinates and leads vendor partner negotiations.
Manages site financials in terms of hours, gross margin spread, profitability and growth.
Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints.
Manages direct reports, including managerial staff.
Assists in the development of training materials and execution of formal training sessions

Qualifications and Education Requirements:

High School Diploma (or equivalent) required.
Minimum of 5+ years of experience in high level relationship building and operational management.
Previous management/ supervisor experience overseeing 510 employees.
Ability to build business relationships and interact effectively with C level executives.
Solid understanding of selling skills.
Exceptional computer skills.
Industry related experience a plus.
Driven by client satisfaction, with proven track record of diplomacy and ownership.

Other Duties:

This job posting is a snapshot and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

A full job description can be found on company webpage.

At (SPS) we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law._

Pay:
$80, $84,000.00 per year

Benefits: