- Bachelors degree or equivalent, relevant work experience
- 2 years of project management and customer delivery experience
- 2 years of software implementations experience
- Knowledge of ScholarOne Manuscripts or another related product
- Experience with XML and APIs
- Experience using Salesforce
- Collaborate with clients to identify new site build requirements
- Perform ScholarOne Manuscript site builds
- Conduct site review and demonstration for clients
- Perform configuration changes to live sites
- Recommend and deliver solutions to customers, ensuring quality and timeliness of service.
- Collaborate with Engagement Managers on client meetings and projects
- Ensure client retention by supporting Sales and Engagement Manager teams
- Support large scale feature roll outs
- Escalate and track priority cases through to completion
- Communicate and escalate awareness of priority defects and issues
- Provide timely and accurate billing information to accounting
- Collaborate with Product Management teams on new feature design and software changes
- Collaborate with colleagues on best practices and new document processes/configuration instructions
- Full time, permanent
- Although duties are typically performed during normal business hours, occasional off-hours may be required
- Hybrid position (2-3 days a week in the office)
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Financial Systems Implementation Specialist
1 week ago
RiverNorth, Inc. Arlington, United States**About us** · RiverNorth is a "Teal" IT Services company that delivers impact-driven government consulting for purpose-driven government agencies. We are an IT modernization company supporting mission-oriented, driven government agencies and programs that enable Americans, busin ...
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Crunchtime Implementation Specialist
1 week ago
SSP Ashburn, United StatesThe CrunchTime Training Implementation Specialist will travel to airport sites to implement and train employees on the CrunchTime and Net-Chef software solution as well as train airport teams on new workflow and use of the software. This role will report to the Director of Invent ...
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ServiceNow Implementation Specialist
6 days ago
Smart IT Frame LLC Arlington, United StatesExperience Level: 15 years · Domain: Telecom · Responsibilities: · Minimum of 10 years of experience working with the ServiceNow platform · Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM) · Certified System Administrator (CSA) · Certified ...
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eCW Implementation Specialist
6 days ago
DCPCA Washington, United StatesJob Description · Job DescriptionSalary: $80,000 Annually · POSITION SUMMARY: · The eCW Implementation Specialist is a key member of the DCPCA HIT team whose primary purpose is to support eClinicalWorks (eCW) electronic health records (EHR) and electronic health exchange (eHX) ap ...
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Analytics Implementation Specialist
2 weeks ago
F5 Washington, United States Full timeAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from frau ...
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SAFe Agile Implementation Specialist
2 weeks ago
cBEYONData Arlington, United StatesJob Description · Job Description · We are seeking a highly skilled SAFe Agile Implementation Consultant to support a Program Executive Office (PEO) Enterprise Information System (PEO EIS) project. This role involves facilitating the successful transition of their development p ...
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SAFe Agile Implementation Specialist
3 days ago
cBEYONData Arlington, United StatesJob Description · Job DescriptionWe are seeking a highly skilled SAFe Agile Implementation Consultant to support a Program Executive Office (PEO) Enterprise Information System (PEO EIS) project. This role involves facilitating the successful transition of their development proces ...
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Seasonal Digital Implementation Specialist
19 hours ago
Great Minds Washington, United States OTHERCOMPANY PROFILE · Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom, Eureka MathTM and PhD ScienceTM, all suppo ...
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SAFe Agile Implementation Specialist
19 hours ago
cBEYONData Arlington, United States Full timeWe are seeking a highly skilled SAFe Agile Implementation Consultant to support a Program Executive Office (PEO) Enterprise Information System (PEO EIS) project. This role involves facilitating the successful transition of their development processes from a waterfall methodology ...
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Sr. Implementation Specialist
1 week ago
Marriott Bethesda, United StatesJob Number · Job Category Information Technology · Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · JOB SUMMARY · This critical ...
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Sr. Implementation Specialist
1 week ago
Marriott Bethesda, United StatesJob DescriptionJOB SUMMARYThis critical role is responsible for providing on-site property installation and support services for new openings and conversions, both operational and technical. In this position, you'll travel extensively to a wide array of brands and cities and be a ...
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Sr. Implementation Specialist
2 days ago
Marriott Bethesda, United StatesJob Description · JOB SUMMARY · This critical role is responsible for providing on-site property installation and support services for new openings and conversions, both operational and technical. In this position, you'll travel extensively to a wide array of brands and cities a ...
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Specialist, Events
1 week ago
SHRM Alexandria, United StatesSHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving wor ...
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Specialist, Events
1 week ago
SHRM Alexandria, United StatesSHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving wor ...
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Information Assurance Specialist
4 days ago
CACI Alexandria, United StatesInformation Assurance Specialist · Job Category: Security · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · - * · **What You'll Get to Do** · Are you looking for a rol ...
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Bilingual Youth Development Specialist
5 days ago
United Community Ministries, Inc. Alexandria, United States: · **Bilingual Youth Development Specialist** · Looking for**:Full Time** · **Work Assignment**: · **Staff will be trained to support the Sacramento Community Center (10:30am-6:30pm)** · **Essential Functions**: · The Youth Development Specialist (YDS) will work at the Sacrament ...
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Technical Support
5 days ago
Super Systems Inc Alexandria, United States*Must hold active SECRET Clearance and Security + · **Job Description**: · - Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs in a CLASSIFIED environment. · - Performs Tier III proble ...
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IT Cybersecurity Specialist
3 days ago
US National Credit Union Administration Alexandria, United States**Duties**: · As a IT Cybersecurity Specialist (Software Development), you will: · - Evaluate and recommend the choice of software development platform and architecture design as well as the hardware requirements for the development, testing, quality assurance, and production env ...
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eSai LLC Alexandria, United StatesEnergy Efficiency Outreach/Inspection Specialist: · Outreach and Business Development professional with demonstrated success in sales of utility energy efficiency programs for high-volume energy savings generation. · ESSENTIAL DUTIES AND RESPONSIBILITIES This list of duties and r ...
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Floater Youth Development Specialist
1 week ago
United Community Ministries, Inc. Alexandria, United States: · **Work Assignment**: · **Staff will be trained to support both community centers, Creekside Community Center and Sacramento Community Center (10:30am-6:30pm)** · **Essential Functions**: · The Youth Development Specialist (YDS) will work between the Creekside Community Center ...
Implementation Specialist - Alexandria, United States - Clarivate Analytics
Description
Implementation Specialist page is loaded
Implementation Specialist
Apply locations R24-Philadelphia R186- Ann Arbor USA - Alexandria, VA R244-Overland Park time type Full time posted on Posted Yesterday job requisition id JREQ126140We are excited to bring on a new Implementation Specialist join our growing team at Clarivate This is a customer facing position where you will provide technical support for ScholarOne Manuscript site maintenance. You will also provide product delivery and support for Web of Science Reviewer Recognition, Reviewer Locator, and Transparent Peer review. This is an excellent opportunity for a professional with strong PM skills to contribute toward maintain customer satisfaction for clients and journals using ScholarOne, the premier submission and pee review system for academic publishers. We are looking for someone consultative and to be part of a strong team who handles configuration changes for our top clients. If this sounds like an opportunity you are interested in, then we would love to talk to you
About You experience, education, skills, and accomplishments
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What will you be doing in this role?...
About the Team
We are an experienced and collaborative team of project managers and professionals who excel in publication implementations. The team consists of 13 members, both full time and contractors in US and EMEA. This position reports into the Senior Manager of Service Implementation .
Hours of Work
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
About Us
Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the worlds most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit .
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Implementation Specialist professionals in Alexandria
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Jennifer Sheedy
Environmental Water Specialist