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    ServiceNow Implementation Specialist - Arlington, United States - Smart IT Frame LLC

    Smart IT Frame LLC
    Smart IT Frame LLC Arlington, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Experience Level: 15 years

    Domain: Telecom

    Responsibilities:

    Minimum of 10 years of experience working with the ServiceNow platform

    Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM)

    Certified System Administrator (CSA)

    Certified Implementation Specialist in CSM and FSM

    Bachelor's degree in computer science, Information Technology, or related field.

    Strong understanding of programming fundamentals, including:

    Data types (strings, numbers, booleans, arrays, objects)

    Control structures (if/else, loops, conditional statements)

    Functions and modules

    Object-Oriented Programming (OOP) concepts (classes, objects, inheritance, polymorphism)

    Proficiency in JavaScript, including:

    Syntax and semantics

    DOM manipulation and events

    Asynchronous programming (callbacks, promises, async/await)

    Error handling and debugging

    Familiarity with HTML, CSS, and XML, including:

    HTML structure and syntax

    CSS selectors and styling

    XML syntax and parsing

    Web Development/Front-End Skills:

    Strong understanding of web development concepts, including:

    Responsive web design (RWD) and mobile-first development

    Single-page applications (SPAs) and client-side rendering

    Web performance optimization (WPO) and accessibility

    Proficiency in front-end frameworks and libraries, including:

    React, Angular, or

    Bootstrap or other CSS frameworks

    Experience with web development tools, including:

    Webpack or other modulebundlers

    Babel or other transpilers

    ESLint or other code linters

    ServiceNow Specific Skills:

    In-depth knowledge of ServiceNow development, including:

    ServiceNow architecture and data model

    Table and field structures

    Business rules, workflows, and approvals

    Scripting (JavaScript, Groovy, etc.)

    Integration with external systems (REST, SOAP, etc.)

    Experience with ServiceNow development tools, including:

    Studio (application development, scripting, and debugging)

    Update Sets (managing and deploying changes)

    ServiceNow APIs (REST, SOAP, etc.)

    Familiarity with at least 3 ServiceNow modules and applications, including:

    IT Service Management (ITSM)

    Database Skills:

    Strong understanding of database concepts, including:

    Data modeling and schema design

    Normalization and denormalization

    Query optimization and indexing

    Proficiency in database management systems, including:

    Relational databases (MySQL, PostgreSQL, etc.)

    NoSQL databases (MongoDB, Cassandra, etc.)

    Experience with database design and development, including:

    Creating and modifying database schemas

    Writing SQL queries and stored procedures

    Optimizing database performance and troubleshooting issues

    Information Architecture Skills:

    Strong understanding of information architecture principles, including:

    Taxonomy and ontology

    Content modeling and metadata

    User experience (UX) and user interface (UI) design

    Experience with information architecture tools and techniques, including:

    Creating and managing taxonomies and ontologies

    Designing and implementing content models and metadata schemas

    Developing and maintaining information architecture documentation and standards

    Familiarity with information architecture frameworks and methodologies, including:

    Zachman Framework

    TOGAF

    Information Architecture Institute (IAI) standards

    Additional Technical Requirements:

    Experience with agile development methodologies, such as Scrum or Kanban

    Familiarity with version control systems, such as Git

    Knowledge of cloud-based technologies, such as AWS or Azure

    Understanding of DevOps practices, such as continuous integration and continuous deployment

    Experience with IT service management frameworks, such as ITIL

    Familiarity with security best practices and compliance regulations

    Nice to Have:

    Experience with other programming languages, such as Java or Python

    Knowledge of machine learning and artificial intelligence concepts

    Familiarity with containerization (Docker, etc.) and orchestration (Kubernetes, etc.)

    Certification in ServiceNow development or administration

    Soft Skills:

    Excellent problem-solving skills, with the ability to troubleshoot and resolve complex technical issues

    Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders

    Ability to work in a fast-paced environment and adapt to changing priorities and requirements

    Strong attention to detail and commitment to delivering high-quality solutions

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