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Bethesda

    Sr. Implementation Specialist - Bethesda, United States - Marriott

    Marriott
    Marriott Bethesda, United States

    3 weeks ago

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    Description

    Job Description

    JOB SUMMARY


    This critical role is responsible for providing on-site property installation and support services for new openings and conversions, both operational and technical.

    In this position, you'll travel extensively to a wide array of brands and cities and be a key contributor to a successful and on-time opening of the hotel.


    CANDIDATE PROFILE

    Experience and Experience


    • 3+ years' Information Technology experience that includes installation or support of hotel infrastructure (servers, LAN/WAN) and operating systems
    • BS/BA degree or equivalent training and experience
    • Ability to travel (~40%); generally within the continental United States
    • Home office must be based in a major US market and be 75 within miles of a major metropolitan airport

    Attributes and Preferred Skills


    • User knowledge of Marriott property-based systems
    • PMI Certification
    • ITIL Certification
    • Agile/scrum experience
    • Ability to work independently with minimal supervision
    • Experience in leading teams; including problem resolution, negotiation and conflict management skills
    • Excellent organizational and communication skills
    • Excellent verbal and written communication skills
    • Hotel operations experience
    • Strong interpersonal/relationship management abilities

    CORE WORK ACTIVITIES


    • Travels extensively to provide on-site installation services (typically 2 days on property)
    • Follows the approach for on-site installations; adheres to timelines and schedules for property activities
    • Collaborates with cross-functional onsite opening partners to meet technology objectives and deliverables
    • Educates stakeholders on the new property opening and conversion services and support processes
    • Validates that Global Technology standards are established/maintained for systems in scope
    • Effectively utilizes project resources capital assets, internal services, etc.
    • Adheres to department processes and standards for all openings, driving customer satisfaction, while delivering projects on time.
    • Contributes directly to process improvement of New Property Openings.
    • Contributes to project and related training documentation and other relevant materials
    • Contributes to the technology installation and operational readiness for high profile opening/acquisition/conversion projects
    • Documents core practices and processes to maximize efficiencies and ensure consistent work cycles that help to engage key constituents.
    • Surfaces and socializes relevant metrics to influence the PSS openings/conversion objectives and drive process improvement

    Managing Execution


    • Manages communications with all key stakeholders throughout the implementation process
    • Executes the stage/configure/install server and workstation hardware and software for property-based systems
    • Tests property-based systems for full functionality
    • Identifies training needs/opportunities and manages delivery
    • Coordinates with various internal groups to solve complex business and technical requests

    Managing Work, Projects, and Policies


    • Coordinates and implements work and projects as assigned.
    • Complies with Federal and State laws applying to procedures.
    • Generates and provides accurate and timely results in the form of reports, presentations, etc.
    • Analyzes information and evaluates results to choose the best solution and solve problems.
    • Manages the flow of questions and directs questions.

    Supporting Operations


    • Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
    • Establishes and maintains complete and up-to-date information to ensure accurate reporting.
    • Represents team in resolving situations.
    • Maintains and manages inventory and service operations.

    Additional Responsibilities


    • Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
    • Attends and participates in all relevant meetings.
    • Presents ideas, expectations and information in a concise, organized manner.
    • Uses problem solving methodology for decision making and follow up.
    • Maintains positive working relations with internal customers and department managers.
    • Manages time effectively and conducts activities in an organized manner.
    • Performs other reasonable duties as assigned by manager.

    California Applicants Only:
    The salary range for this position is $66,560.00 to $134,991.00 annually.


    Colorado Applicants Only:
    The salary range for this position is $63,150.00 to $122,722.00 annually.


    Hawaii Applicants Only: The salary range for this position is $76,410.00 to $134,991.00 annually.


    New York Applicants Only: The salary range for this position is $63,150.00 to $134,991.00 annually.


    Washington Applicants Only: The salary range for this position is $67,724.80 to $134,991.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.


    All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

    Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

    Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.

    Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

    The application deadline for this position is 91 days after the date of this posting, 2/15/2024.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


    About the Team


    Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

    Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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