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    Product Marketing Manager 3 - Ann Arbor, United States - KLA

    KLA
    KLA Ann Arbor, United States

    1 week ago

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    Description

    Base Pay Range:
    $80, $137,400.00 Annually


    Primary Location:
    USA-MI-Ann Arbor-KLA


    KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below.

    Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location.

    The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting.

    Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training.

    If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

    Company Overview

    KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

    No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

    KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

    The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

    Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

    Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

    Job Description/Preferred Qualifications


    Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling.

    At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.


    Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries.

    We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light.

    We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better.

    We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?


    The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

    The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.


    Our comprehensive services include:

    proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

    The GSS Field Marketing position will focus on a region or a specific customer.

    Our field marketing team will work closely with the General Managers, Account Managers, Technical Engagement / Apps and Service teams in the following areas to achieve the following service business goals:


    Understand the customers' environment and develop insights into the customers business objectives, growth strategy and technical and operational challenges they face in their semiconductor fabrication operations.

    Track service business key performance indicators (KPIs) within the regions by product and by customer such as service contract average selling price (ASP), market share (MS) and gross margins (GM) and develop plans to achieve or exceed the target KPIs.

    Conduct service forums with the account teams and customers to ensure customers understand the complexity of KLA products and the value of service contracts with respect to the tool availability targets, tool performance specification and other attributes of the service contract offerings.

    Drive the penetration, share and adoption of enhancement products by collaborating with the account teams and service sales to develop customer value message and ROI for the enhancements use cases.

    Work with Product Marketing to execute market validation surveys for the product enhancement roadmap.

    Drive customer experience improvement programs through specific customer engagements to ensure that service execution achieves the target tool availability, tool performance, spares delivery and customer engineering response times committed in the service contract offerings.

    Develop proactive customer communication strategies to inform the customer of risks to service execution and where appropriate, plans to address the risks such as mitigation or resolution of those risks.

    Minimum Qualifications

    Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years


    The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

    KLA is proud to be an Equal Opportunity Employer.

    We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

    We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us at

    to request accommodation.
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