Senior Information System Support Specialist - Augusta, United States - Maine Department of Health and Human Services

Description

**Office of Information Technology**

**Senior Information System Support Specialist**

**Core Technology Linux Administrator**

**OPENS: January 25, 2022**

**CLOSING: February 08, 2022**

**PURPOSE OF ANNOUNCEMENT**

The Office of Information Technology (OIT)s Linux support team provides information technology hosting support to hundreds of applications which in turn support the executive branch services provided by the State of Maine. The team focuses on all aspects of Linux administration on hosted systems, ranging from smaller-unit based systems to enterprise-wide systems. Our work enables state agencies to provide services for approximately 250,000 Maine residents.

The exciting opportunity to be a part of a team making a difference in the lives of others and deliver IT service to include:

Perform Linux system administration duties in a large, multi-tenant environment with 24/7 uptime requirements.

Be a team member in a team of up to 8 Linux technicians in day-to-day operation, strategic planning and disaster recovery.

Provision hardware, install Linux distributions, harden hosts, troubleshoot and ensure a stable hosting environment for some of the most complex systems supporting the State of Maine.

Generate, install, revise, patch, enhance, customize, diagnose, correct, and maintain hosts running Linux operating systems in a multi-tenant environment.

Potentially supervise and coordinate junior technical personnel, administrative and vendor support personnel.

Function as a technical advisor to management and other technology personnel.

Demonstrate a high level of training and experience in Linux, problem analysis, host performance management, capacity planning, hardware and software configuration and planning, automation, implementation of security best practices and integration.

Ensure HA & failover of the hosting environment including regular HA & failover testing to meet system requirements.

Administer Red Hat Enterprise Linux and Oracle Linux to support secure and reliable State of Maine software and process requirements. Provide technical support for these systems in support of OIT customers.

Provide technical support for Red Hat Enterprise Linux and Oracle Linux systems to provide support to OIT customers.

Develop technical documentation to educate team members and enable consistent delivery of technical solutions.

Automate simple technical processes in Linux environments to ensure efficient, consistent and secure processes across the organization.

Communicate with customers to better understand their needs and address issues that they are having with Linux resources.

Identify less-than-optimal configurations and processes to improve efficiency and consistency within the Linux environment.

Communicate effectively with management to keep management informed of technical challenges, issues and concerns.

Develop Linux solutions that meet customer requirements to deliver a secure and reliable product that meets or exceeds customer expectations.

Collaborate to plan, develop, coordinate and manage complex projects to achieve State of Maine information system objectives.

Plan and communicate patching for Red Hat Enterprise Linux and Oracle Linux operating systems to ensure reliable and secure system operation.

**MINIMUM QUALIFICATIONS:** *(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience)*:

A minimum of 5 years of a combination of related post-secondary education, technical certifications, or technology related work experience.

**REQUIREMENTS:**

***The successful candidate will have solid experience in the following:***

Knowledge of and familiarity with Red Hat Enterprise Linux and Oracle Linux.

Ability to troubleshoot issues on Red Hat Enterprise Linux, Oracle Linux systems and 3rd party software.

Ability to establish and maintain effective working relationships with coworkers.

Ability to communicate effectively.

Ability to automate simple common repetitive tasks in Linux environments.

Ability to discern technical issues from non-technical user reports such as help-desk tickets.

Knowledge of backup and recovery software and techniques.

Knowledge of operating system security software and techniques.

Ability to train personnel in all phases of system support, utilization and applications.

Ability to effectively manage projects.

Ability to research and make recommendations to management on technical issues.

***Preference will be given to individuals who have experience in the following areas:***

Experience with Enterprise Red Hat Linux 7, 6 and 5

Experience with Oracle Linux 7 and 6

Experience with Linux security best practices

Experience with proven patching methodologies

Experience with proven performance and monitor configuration

Experience with Oracle Exadata systems.

Experience with Oracle VM running on Exalogic

Experience with Red Hat Satellite.

Experience with Configuration management tools, e.g. Chef, Puppet, Ansible.

**HOW TO APPLY:**

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.

**Resume and Cover Letter must be submitted in order to be considered for an interview. Application deadline:** **February 08, 202****2**

**SALARY:**

**JOB CLASS CODE:** 0929 **POSITION**: **PAY GRADE:** 26 - ($56, $76,918.40/yr.)*

*Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus

**BENEFITS:**

**Work-Life Balance** Rest is essential. Take time for yourself using**13 paid holidays**, **12 days of sick leave**, and **3+ weeks of vacation leave** Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

**Health Insurance Coverage** The State of Maine pays **85%-100%** of employee-only premiums ($9,893.52-$11,057.52 annual value), depending on salary. Use this chart to find the for you and your family, including the percentage of dependent coverage paid by the State.

**Health Insurance Premium Credit** Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about .

**Dental Insurance** The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

**Retirement Plan** The State of Maine contributes **16% of pay** to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

**Gym Membership Reimbursement** Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

**Health and Dependent Care Flexible Spending Accounts** Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

**Public Service Student Loan Forgiveness** The State of Maine is a qualified employer for this federal program. For more information, visit the .

**Living Resources Program** Navigate challenging work and life situations with our employee assistance program.

**Parental leave**is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive **four weeks of fully paid parental leave**. Additional, unpaid leave may also be available, under the .

**Voluntary Deferred Compensation** Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

Learn about**additional wellness benefits** for State employees from the .

*Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

9. Cover Letter (describing your