IT Support Specialist - Augusta, United States - Maine Technology Users Group

Maine Technology Users Group
Maine Technology Users Group
Verified Company
Augusta, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Augusta, Maine:


Contact Details:

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Company:Vantage Point Recruiting

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Contact Phone:


Employer's Job Description:


The IT Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms.

The individual performs a full range of computer administration functions with mínimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required.


Responsibilities:


  • Provide desktop computer support.
  • Troubleshoot and remediate Operating System update failures.
  • Remove unsupported or vulnerable software from end users' computers.
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Understand the installation of software patches and upgrades.
  • Understand the use of remote technology and commands.
  • Communicate accurate and useful status updates.
  • Attend and participate in team meetings.

Qualifications:

  • Experience working in a similar role.
  • Strong hardware/software troubleshooting skills
  • Excellent Customer Service track record
  • Ability to work in a team environment.
  • Strong communication skills; both written and spoken.
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