Senior Technical Support Specialist - Augusta, United States - Maine Department of Health and Human Services

Description

****Office of Information Technology****

**Senior Technical Support Specialist**

***You are a talented individual who understands working with a technical team and enjoys contributing to meaningful work that leads to success. You focus on value, repeatability and enjoy clearing hurdles as you strive for excellence and quality work. If this describes you, we want you on our TEAM***

**OPENS: February 14, 2022**

**CLOSING: March 01, 2022**

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees through a wide variety of program areas for the State of Maine. MaineIT oversees a large-scale enterprise infrastructure and applications that support critical and diverse business needs of the State of Maine and its agencies.

The State of Maine is in the process of upgrading and installing new data center firewalls to the latest CheckPoint systems. When completed, this technology advance will bring the State of Maine to a state-of-the-art security infrastructure.

**ABOUT THE JOB DETAILS:**

MaineIT is seeking a senior technical professional who is highly proficient in network firewalls with further experience in a Cisco centric network. The selected individual will join as a contributing team member with other highly qualified network security staff and will assist in engineering, installing, and maintaining enterprise level CheckPoint security systems.

**Technical duties include:**

Evaluating, developing and implementing policies using CheckPoints enterprise tools. Possess prior experience in firewall infrastructures and security practices.

Monitoring and reacting to security events produced by CheckPoint and other security systems.

Engineering, maintenance, troubleshooting all aspects of CheckPoint systems.

Engineering and enhancing Firewall, VPN, IPS and related designs.

Overseeing firewall performance through monitoring using provided tools.

Installing, enhancing, diagnosing, correcting, and maintaining network firewalls and related security systems/software for an enterprise-level security system.

Provide technical knowledge, mentor other team members and/or supervisory leadership skills, establish development opportunities for other technical personnel.

Provide administrative and vendor support and advise IT management on best practices to guide decision-making.

To be successful, the selected candidate must be trained and experienced in network firewalls, be able to learn new products and tools quickly, be able to solve complex issues timely, exercise sound judgement and analysis, and offer viable solutions. This role requires an understanding of networking and performance management/capacity planning, hardware and software configurations, integrations, and all facets of implementation.

Work is performed under limited supervision. This position is located in Augusta, Maine. The Network Security Section requires 24x7 support; therefore, the position will be on-call in a weekly rotation format.

Work with an outstanding team of IT professionals you will share knowledge and you will learn about the most complex IT systems in the State of Maine.

Use your skills to solve problems and contribute directly to solutions that make a difference.

Proactively engage on requests and projects that require CheckPoint services.

Perform a full range of system administration functions from design, acquisition, configuration, installation, monitoring, and maintenance of CheckPoint systems.

Share technical knowledge about CheckPoint systems, security switches, routers and other network security software and hardware.

Develop complex reports and provide solutions to performance issues.

Maintain configuration standards, documentation of network devices, including servicing and upgrading of equipment.

Create, maintain and enhance network security systems and make appropriate changes when designs need change.

**WHAT WE NEED FROM YOU:**

We need a candidate who can deliver and contribute as a positive team player, a person who understands network systems and associated security risks and can make decisions to effectively improve work and performance levels. We need a person who can successfully develop others and who will take the extra steps to make sure quality work is delivered to our customers in a timely and consistent manner.

**MINIMUM QUALIFICATIONS:**

A minimum of 8 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

**Hiring preference for candidates with current CheckPoint or other firewall vendor certifications, and multiple years experience in a responsible role. AWS and/or Azure administration experience a plus. VPN experience a plus.**

**HOW TO APPLY:**

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.

**Resume and Cover Letter must be submitted in order to be considered for an interview. Application deadline: March 01****, 202****2**

**SALARY:**

**JOB CLASS CODE:** 0871 **POSITION**: **PAY GRADE:** 29 - ($63, $85,134.40/yr.)*

*Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus

**BENEFITS:**

**Work-Life Balance** Rest is essential. Take time for yourself using **13 paid holidays**, **12 days of sick leave**, and **3+ weeks of vacation leave** Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

**Health Insurance Coverage** The State of Maine pays **85%-100%** of employee-only premiums ($9,893.52-$11,057.52 annual value), depending on salary. Use this chart to find the for you and your family, including the percentage of dependent coverage paid by the State.

**Health Insurance Premium Credit** Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about .

**Dental Insurance** The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

**Retirement Plan** The State of Maine contributes **13.16% of pay** to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

**Gym Membership Reimbursement** Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

**Health and Dependent Care Flexible Spending Accounts** Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

**Public Service Student Loan Forgiveness** The State of Maine is a qualified employer for this federal program. For more information, visit the .

**Living Resources Program** Navigate challenging work and life situations with our employee assistance program.

**Parental leave**is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive **four weeks of fully paid parental leave**. Additional, unpaid leave may also be available, under the .

**Voluntary Deferred Compensation** Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

Learn about**additional wellness benefits** for State employees from the .

*Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

9. Cover Letter (describing your professional/academic experience related to the above requirements) * 16. Disability Preference: Maine law provides a hiring preference to per