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    Technical Support Specialist - Augusta, United States - Vantage Point Recruiting

    Vantage Point Recruiting
    Vantage Point Recruiting Augusta, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required.

    Responsibilities:


    • Provide desktop computer support.


    • Install application updates.


    • Troubleshoot and remediate Operating System update failures.


    • Remove unsupported or vulnerable software from end users' computers.


    • Ensure that all work is documented for future reference.


    • Follow quality standards.


    • Understand the installation of software patches and upgrades.


    • Understand the use of remote technology and commands.


    • Communicate accurate and useful status updates.


    • Attend and participate in team meetings.

    Qualifications:

    • Experience working in a similar role.
    • Strong hardware/software troubleshooting skills
    • Excellent Customer Service track record
    • Ability to work in a team environment.
    • Strong communication skills; both written and spoken.

    Note: Preference given to candidates in Maine, New Hampshire and Mass while working onsite 1 day every 2 weeks will be expected.

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