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    Operations Manager - New Haven, United States - Lifebridge Community Services

    Lifebridge Community Services
    Lifebridge Community Services New Haven, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Salary range: $50,000 - $60,000

    Join our dynamic and diverse team of professionals making an impact

    We believe our team members, clients, and community matter.

    Celebrating over 170 years of service, LifeBridge is a leading non-profit behavioral health organization supporting adults, children, and adolescents through mental health and substance use recovery. Our clients benefit from a team of dedicated employees who are diverse, empathetic, warm, experienced, and effective.

    As a trauma-informed agency, we acknowledge the physical and mental toll that comes from adverse experiences – but we do not let those experiences be the only defining characteristics for the community or the families we serve. We ensure that all our programs and services are offered through the lens of sensitivity to those lived experiences, and policies, procedures, and spaces are developed with the goal of helping staff and patients feel physically and psychologically safe.

    You'd make a great LifeBridge employee if...

    • You seek to understand and relate respectfully with the various cultures and backgrounds of the people we serve.
    • You believe all people can overcome what may seem like insurmountable challenges.
    • You believe compassion goes a long way in helping individuals manage a crisis, seek help, and achieve wellness.
    • You honor other's trust by providing the best service possible.

    Job Purpose/Function: (the main contribution of the function to the total organization.)

    The basic function of the Operations Manager is to manage the senior nutrition food service program effectively and efficiently. The Operations Manager supports both the Meals on Wheels (MOW) and Congregate meal program. This involves the development, management and evaluation of all staff and consultants to provide a productive and knowledgeable team to meet the needs of both the homebound and congregate meal participants.

    The Operations Manager develops and implements systems that support the successful operation of the food service program. This includes utilizing the ServTracker software system for management of the MOW program for all funding sources, as well as the Department of Social Services (DSS) portal used for the Connecticut Home Care Program (CHCPE) service orders and billing. The position also includes daily consultation with the Program Director, frequent interaction with the program's finance coordinator, and all agency and community partners.

    On any given day one may be required to recruit, interview, screen and hire new staff for driver/dispatcher positions and congregate café manager positions. Additionally, staff training, supervision, and evaluation. Oversight of office operations and coverage is required daily.

    Major Responsibilities:

    1. Oversee day to day office operations
      • Make any necessary corrections on the daily pad from any new overnight information to be tracked in the ServTracker system
      • Create meal count form for congregate sites as needed
      • Ensure MOW orders are complete for caterer for next day delivery as needed
      • Count and record daily donations from congregate sites and review for accuracy as needed
      • Prepare daily MOW deposits and record on Excel spreadsheet, copy deposit slips for record keeping
      • Interact with Title III Assessor and CHCPE Care Managers as necessary
      • Review gas card and GPS logs
      • Review "client not home" log for homecare and Title III issues and take appropriate action
      • Monitor client referrals
      • Interface with caterer to ensure compliance to menu and program specifications and requirements
      • Review and send congregate supply requests to caterer as needed
      • If restaurant program is in operation, enter data into Excel spreadsheet roster, update new client entries and prepare report for entry into state database
      • Ensure all correspondence with CHCPE care management staff is confirmed and documented via email with any changes, new staffs, discontinuation dates etc. to ensure properly noted in both client electronic and paper files
      • Review client on/off files for both Title III, CHCPE and any other funding sources
      • Monitor MOW vehicles with team leader for any issues regarding maintenance or Department of Motor Vehicle issues and emissions/registrations etc.
      • Create donation letters for Title III and prepare monthly mailing
      • Review and update CHCPE service order log for annual update for homecare clients.
      • Copy new authorizations (Service Orders) from DSS portal, update log and file to client paper file
      • Review congregate monthly menus for following month and distribute via email to New Haven Register, all senior center directors, housing authority offices, caterer, Title III assessor, office staff, and café managers as needed
      • Provide menu to New Haven Register as needed
      • Steamtable maintenance tracking
      • Attend menu planning meetings
      • Update Insurance cards for vehicles
      • Visit congregate sites
    2. Supervisory responsibilities
      • Communicate and dispatch delivery staff
      • Ensure staff are utilizing the agency's timeclock appropriately, and that time is being recorded in alignment with hours worked
      • Manage, coordinate, and approve time off requests for direct reports
      • Schedule and facilitate café manager and MOW driver meetings
      • Prepare and deliver yearly evaluations for driver/dispatchers and café managers
    3. Administration duties
    • Check voicemail for messages and staff coverage
    • Inventory and order office supplies, review weekly

    Education and Experience Required:

    • Bachelor's degree from an accredited university in a related field or equivalent experience
    • Must have a minimum of five years of office experience
    • Must have a work history that demonstrates clear leadership, accomplishment and the ability to get work accomplished on time
    • Must be computer literate
    • Must have strong oral and written communications skills along with the interpersonal skills to work effectively at all levels of the organization and its stakeholders

    Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m. Occasional evening and weekend work may be required as job duties demand.

    Employees enjoy a wide array of family-friendly benefits that make up our competitive compensation package. We are proud to offer a generous benefit package. Highlights include:

    Medical

    Dental

    Vision

    Employer paid STD

    Employer paid LTD

    Flexible Spending Account

    Dependent Care Account

    403B

    Generous Paid Time Off

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