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    HVAC Installation Coordinator - Miami, United States - Air On Demand

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    Description

    Job Description

    Job Description

    Come Join Our Team - We are a Daikin Elite Dealer

    We are currently seeking a highly motivated and talented Install Coordinator. The main duties are to manage the day-to-day scheduling operations and ensure that jobs are ready for installation. The coordinator is also responsible for the creation of department job files, contacting customers regarding scheduling issues, pulling permits, and scheduling inspections.

    Hours: 8am - 5pm Monday-Friday some overtime and Saturdays during the summer season as needed

    Job Summary

    Provide Fast Friendly & Fun customer service.

    • Work with the Sales Team to schedule installations promptly
    • Make outbound calls to book, confirm, and survey upcoming or completed jobs
    • Document and update customer records after installations
    • Process new installation paperwork for permits, warranties, equipment registration, etc.
    • Other assigned duties as directed by management

    Some of the requirements for an ideal applicant for this position:

    • Ability to work in a fast-paced environment speaking to customers over the phone
    • Minimum 1 year of consistent Customer Service-related experience
    • 1 year of HVAC or home services appointment setting experience highly preferred.
    • Be available Mon- Friday: 8am - 5 Pm and some Saturdays during summer.
    • Energy, enthusiasm, integrity & interest in performing at a high level daily.
    • Good organizational and time management skills
    • Strong attention to detail
    • Demonstrate friendly and professional phone etiquette.
    • Experience with Service Titan a plus

    Benefits and Perks

    Compensation: hourly negotiable / depends on experience & flexibility

    Medical Insurance

    401K plan

    Holiday Pay (6 company holidays)

    Vacation / PTO

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