Customer Service Representative - Miami, United States - VORTEX INDUSTRIES, LLC
Description
:Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative.
As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Responsibilities:
-
Problem-Solving:
Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
-Documentation:
Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
-
Dispatching:
Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
Product Knowledge:
Develop an understanding of our products and door services to provide accurate information to customers.
Great Reasons to Work at Vortex
- Hourly salary based on experience
- Career Advancement opportunities
- Positive Work Environment
- Recognitions and Rewards
- Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Work Environment
- Regular shifts are available between Vortex business hours of 7
00 AM - 5:
30 PM; Monday through Friday.
- Position requires you to be available to work in the office, not remotely
- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
- Must have the ability to walk short distances and sit for prolonged periods of time.
- Noise level is moderate in an office environment.
Requirements:
- High school diploma or equivalent; AA/BA preferred.
- One (1) three (3) years of customer service experience, or administrative background preferred.
- Excellent communication and interpersonal skills.
- Strong problemsolving and decisionmaking abilities.
- Attention to detail and accuracy in data entry.
- Ability to work in a fastpaced environment and able to prioritize tasks.
- Patience, empathy, and a customercentric mindset.
- Ability to work effectively in a team and handle highstress situations with professionalism.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
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