Field Service Technician - Miami, United States - Stryker Corporation

Stryker Corporation
Stryker Corporation
Verified Company
Miami, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need


What You Will Do:

A Field Service Technician will spend the majority of their time in four key areas:

  • Traveling between hospitals based on assignment of service requests.
  • Troubleshooting and resolving customer and product issues.
  • Building positive relationships with Stryker customers
  • Documenting service results in order to maintain accurate quality records.

Who We Want:

-
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
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Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
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Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
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Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
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Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.***
Knowledge & Skill Requirements:
  • Willing to work overtime and overnight per the customer's specified need.
  • Strong interpersonal and communication skills.
  • Ability to work independently in a fastpaced environment and often stressful working conditions.
  • Highly organized and able to prioritize tasks.
  • Special attention to details.
  • Ability to present ideas and results in logical manner.
  • Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
  • Must be selfmotivated, selfreliant and able to work with little supervision.
  • Must have an outstanding driving record.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
  • Ability to exert up to 75lbs of force occasionally and/or upto 20lbs of force to constantly move objects.
  • Ability to remain standing and/or walking for an extended period of time.
  • Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
  • Proficient in Microsoft Office Applications.
  • Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
  • Excellent teamwork, coordination and collaboration skills.

Conduct & Compliance:


  • Abide by and support the policies set forth in the Stryker Code of Conduct.
  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker.
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker's high ethical standards.
  • Report and violations of these policies and procedures to Stryker management or in the manner outlined in Stryker's Ethics Hotline Policy.

Supervisory Responsibilities**:
No


Blood Borne Pathogen Category A Position:Yes


Qualifications/Work Experience

  • Minimum of 3 years technical service or equivalent experience.
  • Biomedical equipment maintenance, repair and installation experience preferred.
  • Proficient with Microsoft Office (computer software) and adaptability to learn company software.
  • Must be able to explain and generate detailed guidelines and procedures.
  • Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
  • Valid driver's license with good driving record.

Education/Special Training Required

  • High School Diploma or GED required.
  • University or formal technical training preferred.

About Stryker:


Our benefits:


  • 12 paid holidays annually
  • Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
  • Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and shortterm disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits


About Stryker

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