Lazaro Moreno

As a seasoned Project Manager with 7 years of experience, I have had the privilege of managing cross-functional teams, and overseeing projects of varying complexity. My extensive background, combined with the ability to effectively plan, execute, and monitor projects, has allowed me to consistently exceed expectations and deliver results. 

• Reviewed contract-related deliverables and ensured compliance
• Identified opportunities to provide additional billable services
• Cross-referenced Salesforce and billing system to ensure consistency
• Reviewed commercial and common area accounts to identify potential issues, gaps in revenue, document equipment, and adjust accounts as necessary
• Attended out-of-office meetings with customers as needed to deliver sales presentations, present and discuss services and solutions, conduct site-surveys, supervise and observe installs, and attended launch kickoff meetings to discuss deliverables outlined in contract 
• Attainment in identifying a client’s needs and providing strategic solutions, ensured the client had an overall positive experience as it relates to Hotwire Communications, and the services being requested/provided
• Created and maintained account, opportunity, and contact records in Salesforce; documented Salesforce throughout the opportunity lifecycle and updated it with pertinent information, created and updated Service Orders with accurate contact, billing, and engineering notes 
• Provided support to Service Coordinator and Sales Engineer, assisted with monitoring outstanding tasks and tickets, and coordinated with property and dispatch for installations 
• Maintained and built customer relationships to drive customer retention, worked with internal teams to ensure operational efficiencies and service levels that met and exceeded specified timelines
• Generated quotes, obtained signatures and approvals for billable services, ensured they were fully executed at the executive level
• Assisted the Account Management team with performing property audits to identify services being provided
• Reviewed contract-related deliverables and ensured compliance 
• Identified opportunities to provide additional billable services
• Cross-referenced Salesforce and billing system to ensure consistency
• Reviewed commercial and common area accounts to identify potential issues, gaps in revenue, document equipment, and adjust accounts as necessary
• Attended out-of-office meetings with customers as needed to deliver sales presentations, present and discuss services and solutions, conduct site-surveys, supervise and observe installs, and attended launch kickoff meetings to discuss deliverables outlined in contract
• Attainment in identifying a client’s needs and providing strategic solutions, ensured the client had an overall positive experience as it relates to Hotwire Communications, and the services being requested/provided 
• Created and maintained account, opportunity, and contact records in Salesforce; documented Salesforce throughout the opportunity lifecycle and updated it with pertinent information, created and updated Service Orders with accurate contact, billing, and engineering notes
• Provided support to Service Coordinator and Sales Engineer, assisted with monitoring outstanding tasks and tickets, and coordinated with property and dispatch for installations
• Maintained and built customer relationships to drive customer retention, worked with internal teams to ensure operational efficiencies and service levels that met and exceeded specified timelines
• Generated quotes, obtained signatures and approvals for billable services, ensured they were fully executed at the executive level
• Assisted the Account Management team with performing property audits to identify services being provided

• Provided client services and account management for Fision home accounts in the Miami-Dade market
• Worked with the launch team during property upgrades, new construction, and overbuild projects to provide 
  additional support and ensure property familiarity and ease of transition into Ops 
• Maintained relationships with board members and key stakeholders 
• Successfully delivered solutions for challenges and escalations the property is faced with 
• Worked with Fision Plus & Commercial Account Manager on common area /commercial-grade requests and deliverables 
• Facilitated communication between Events/Marketing team and Property Management throughout the event planning process to ensure successful turnout 
• Performed other duties as assigned

La Salle High School

Class of 1999

Florida International University

Degree in progress.